You can manage all your remote computers with cloud connectivity enabled, and the people permitted to access those computers, online in the RealVNC Connect Portal.
We’ll automatically create a team for each RealVNC Connect subscription you have. If you have more than one subscription, you’ll have more than one team; use the team picker at the bottom left of the portal to switch between them:
These teams are completely separate. When you sign in, please make sure you are working with the right team.
Changing your team's name
The name of your team can be changed under Organization > Team Management page, if you are the team Owner, Admin or Manager.
Adding a remote device to your team
Adding a remote device to your team means enabling online licensing and cloud connectivity (optional for subscriptions with direct connectivity) for that device. You can see the devices in your team on the Device List page of the RealVNC Connect Portal:
To add a remote device to your team, simply download and install RealVNC Connect. You will be prompted for your RealVNC Account details during installation and these will be used to apply the subscription. For more information on applying your subscription, please see Licensing RealVNC Connect.
Please note that you will only be able to license RealVNC Connect using the subscription owner's RealVNC account details by default, however, you can promote team members to grant them the ability to license RealVNC Connect on the subscription owners behalf.
Renaming a device in your team
You rename a device as it appears in your Team and RealVNC Connect on the Device List page of the RealVNC Connect Portal. To rename a device, click the blue pencil next to the device, enter the name and then click the blue tick:
Removing a device from your team
Removing a device from your team means disabling online licensing and cloud connectivity for that device:
- This means the device will no longer be remotely accessible using a cloud connection; you will need to make a desk-side visit to enable it again.
- If your subscription includes offline licensing and direct connections, you may still be able to establish direct connections to the device (depending on the network).
You can remove a device from your team using one of the methods shown below.
Using the RealVNC Connect portal
To remove a remote device you’ve previously added to your team:
- Sign in to the RealVNC Connect Portal.
- Navigate to the Devices -> Device List section.
- Locate the device and choose Remove from team from the ... menu.
Team members will no longer be able to establish cloud connections to this device. You can now uninstall RealVNC Connect, install it on a different device, and apply your subscription there instead.
If you have a subscription that includes direct connectivity, people can still establish direct connections to the device. To prevent this, make sure you uninstall RealVNC Connect.
Using the command line
Run the appropriate command (below) on the device to be removed from the team.
Windows
"C:\Program Files\RealVNC\VNC Server\vncserver.exe" -service -leavecloudNote: the command must be run with Administrator privilege.
Mac
sudo /Library/vnc/vncserver -service -leavecloudLinux
sudo vncserver-x11 -service -leavecloudUsing API Access
If you have access to the API Access feature, you can remove devices from your team using a REST API. For more information about API Access feature, please see API Access - API documentation and example scripts
Adding a person to your team
You can invite people you trust into your team by clicking the Invite people button on the People > People List page of the RealVNC Connect Portal.
Each invitee receives an email; they should follow the instructions to create their own RealVNC account, and when they do you’ll see them appear in the list of users on the People List page:
For an in-depth guide on inviting users, please see How do I invite people in to my team to share remote access?
If your subscription includes it, we recommend mandating that every team member enables 2-factor authentication.
By default, a new team member:
- Has the
Userrole. This means the person can use RealVNC Connect to discover and connect to remote devices, but cannot manage the team. See how to promote people. - Can automatically discover all the remote devices in your team. See how to restrict discovery.
Removing a person from your team
You can remove a person from your team on the People List page of the RealVNC Connect Portal.
This person will no longer be able to see the team or connect to any of that teams devices. In most circumstances, there’s no further action to take. However if you:
- Have a subscription that includes direct connectivity
- Have installed RealVNC Connect on a particular remote device
- Only establish direct connections to that computer
...then you should additionally remove the person from the list of registered RealVNC Connect users for that device. Until you do, this person will still be able to establish direct connections.
You cannot remove the team owner. Contact us if you need to change ownership.
Promoting people to help manage the team
You can promote team members to help you manage the team, which may be useful if there are many devices and people in the team.
Each person you invite has a role:
- A User can sign-in to VNC Viewer using their own RealVNC account credentials and remotely access computers. This is the default role. This user cannot manage the team.
- A Device Joiner is a User who can additionally sign in when licensing RealVNC Connect to add a computer to the team.
- A Technician is a person who can make On-Demand Assist connections to end user computers, if On-Demand Assist is included in the subscription.
- A Manager is a User who can additionally sign in online and manage computers, people, permissions and roles for Users and other Managers and - if your subscription includes offline licensing and/or mass deployment - view the Deployment page for offline licenses and to generate and revoke cloud connectivity tokens. Managers can sign in when licensing RealVNC Server to add a computer to the team.
- An Administrator is a Manager who can additionally sign in online, add capacity, renew subscriptions, and manage permissions and roles for all users excluding the Owner. They can also manage the billing details and payment methods so long as they have the Administrator role on all teams owned by the same account.
- The Owner is the person who purchases the subscription. Owners have full control over their subscriptions.
You can change roles on the People List page of the RealVNC Connect Portal.
Restricting remote device access to certain people
You can divide responsibility for remote devices among the people in your team by assigning discovery permissions on the Device List page of the RealVNC Connect Portal.
There’s no way to bypass our discovery service. If a team member does not have permission to discover a particular device, they cannot possibly establish a connection to it.
Those not explicitly named will be denied access. If there’s no-one in the list, the device will be inaccessible.
Individual devices
You can assign permissions to an individual device on the Device List page, found under the Devices section. To assign permissions to a device, click the 3 dots button on the right hand side of the screen, and then click Manage permissions.
In the Manage permissions dialog, remove the default Everyone in the team permission and select + Add a person or group of people to explicitly name people, or groups of people, that should have access:
Groups of devices
You can assign permissions to a group of devices on the Device Groups page, found under the Devices section. To assign permissions to a group of devices, click the 3 dots button on the right hand side of the screen, and then click Edit group.
In the Edit group of devices dialog, select + Add a person or group of people to explicitly name people, or groups of people, that should have access:
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