Setting Up a Remote Access Team Online


You can manage all your remote computers with cloud connectivity enabled, and the people permitted to access those computers, online. Sign in to your RealVNC account.

*You cannot manage your team online if you only establish direct connections.

We’ll automatically create a team for each VNC Connect subscription you have. If you have more than one subscription, you’ll have more than one team; use the online picker to switch between them:


These teams are completely separate. When you sign in, please make sure you are working with the right team.

Changing a team name

The name of a team can be changed under the General page of your RealVNC account if you are the team Owner, Admin or Manager.



Adding a remote computer to your team

Adding a remote computer to your team means enabling cloud connectivity for that computer:

You can see the computers in your team on the Computers page of your RealVNC account:


Renaming a computer in your team

You rename a computer as it appears in your Team and VNC Viewer on the Computers page of your RealVNC account. To rename a computer, click the blue pencil next to the computer, enter the name name and then click the blue tick:


Removing a computer from your team

Removing a computer from your team means disabling cloud connectivity for that computer:

  • This means the computer will no longer be remotely accessible using a cloud connection; you will need to make a desk-side visit to enable it again.
  • If your subscription includes offline licensing and direct connections, you may still be able to establish direct connections to the computer (depending on the network)

You can remove a computer from your team on the Computers page of your RealVNC account:


*You can also remove a computer at the command line.

Adding a person to your team

You can invite people you trust into your team by clicking the Invite people button on the People page of your RealVNC account.

Each invitee receives an email; they should follow the instructions to create their own RealVNC account, and when they do you’ll see them appear in the list of users on the People page:


If your subscription includes it, we recommend mandating that every team member enables 2-factor authentication.

By default, a new team member:

Removing a person from your team

You can remove a person from your team on the People page of your RealVNC account:


You cannot remove the team owner. Contact us if you need to change ownership.

Promoting people to help manage the team

You can promote team members to help you manage the team, which may be useful if there are many computers and people in the team.

Each person you invite has a role.

For information on roles, see Can I promote people to help administer my team?

You can change roles on the People page of your RealVNC account:

Restricting remote computer access to certain people

You can divide responsibility for remote computers among the people in your team by assigning discovery permissions on the Computers page of your RealVNC account.

*There’s no way to bypass our discovery service. If a team member does not have permission to discover a particular computer, they cannot possibly establish a cloud connection to it.

You can assign permissions to an individual computer:


Remove the default Everyone in the team permission and select + Add a person or group of people to explicitly name team members:


*Those not explicitly named will be denied access. If there’s no-one in the list, the computer will be inaccessible.

Alternatively, you can group computers together on the Computers page and then assign team members to groups, if it makes it easier. You can even create groups of people on the People page and then assign people groups to computer groups on the Computers page.

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