Setting Up a Remote Access Team Online

Changing a team name

The name of a team can be changed under the General page of your RealVNC account if you are the team Owner, Admin or Manager.

Adding a remote computer to your team

Adding a remote computer to your team means enabling cloud connectivity for that computer:

• If you sign in to VNC Server with your RealVNC account, cloud connectivity is automatically enabled as soon as you license VNC Server. There’s nothing else to do here.
• If you license VNC Server with an offline license, you must explicitly enable cloud connectivity.

You can see the computers in your team on the Computers page of your RealVNC account:

Renaming a computer in your team

You rename a computer as it appears in your Team and VNC Viewer on the Computers page of your RealVNC account. To rename a computer, click the blue pencil next to the computer, enter the name name and then click the blue tick:

Removing a computer from your team

Removing a computer from your team means disabling cloud connectivity for that computer:

• This means the computer will no longer be remotely accessible using a cloud connection; you will need to make a desk-side visit to enable it again.
• If your subscription includes offline licensing and direct connections, you may still be able to establish direct connections to the computer (depending on the network)

You can remove a computer from your team on the Computers page of your RealVNC account:

*You can also remove a computer at the command line.

Adding a person to your team

You can invite people you trust into your team by clicking the Invite people button on the People page of your RealVNC account.

Each invitee receives an email; they should follow the instructions to create their own RealVNC account, and when they do you’ll see them appear in the list of users on the People page:

By default, a new team member:

• Has the User role. This means the person can use VNC Viewer to discover and connect to remote computers, but cannot manage the team. See how to promote people.
• Can automatically discover all the remote computers in your team. See how to restrict discovery.

Removing a person from your team

You can remove a person from your team on the People page of your RealVNC account:

You cannot remove the team owner. Contact us if you need to change ownership.

Promoting people to help manage the team

You can promote team members to help you manage the team, which may be useful if there are many computers and people in the team.

Each person you invite has a role.

For information on roles, see Can I promote people to help administer my team?

You can change roles on the People page of your RealVNC account:

Restricting remote computer access to certain people

You can divide responsibility for remote computers among the people in your team by assigning discovery permissions on the Computers page of your RealVNC account.

You can assign permissions to an individual computer:

Remove the default Everyone in the team permission and select + Add a person or group of people to explicitly name team members:

Alternatively, you can group computers together on the Computers page and then assign team members to groups, if it makes it easier. You can even create groups of people on the People page and then assign people groups to computer groups on the Computers page.