How do I get started with RealVNC Connect on Mac?


Setting up your account

The video below shows how to get started:

To subscribe to RealVNC Connect, see How do I subscribe to RealVNC Connect?

If you are setting up On-Demand Assist, see Getting Started with On-Demand Assist

On the device you want to control

  1. Download the RealVNC Connect setup app.
  2. Click the Download for MacOS button.
  3. Click the Accept and Install button and follow the on-screen instructions.
  4. Apply your subscription to RealVNC Server by signing in using your RealVNC account credentials.


    (If you have a subscription which allows offline licensing, you can register offline using your license key, available from the Deployment page of your RealVNC account. See Applying an offline license to RealVNC Connect.

Installing VNC Server on MacOS Mojave or later?

You must grant Screen Recording and Accessibility permissions to RealVNC Connect. If you do not grant these permissions you will see a blank screen in RealVNC Viewer and/or have view-only access. 

For more information, see Known Issues when connecting to MacOS

On the device you want to control from

  1. Download the RealVNC Connect setup app
  2. Click the Download for Mac button.
  3. Click the Accept and Install button and follow the on-screen instructions.
  4. Sign in using your RealVNC account credentials. You should see the remote computer appear in your team:

Connecting for the first time

In RealVNC Viewer, double click or tap on the remote computer that you want to connect to.

As part of the first connection to a RealVNC Server, RealVNC Viewer will show you a Identity Check screen that you can use to verify you are connecting to the right computer.


You can check the displayed Catchphrase and Signature against the values shown in RealVNC Server.


RealVNC Viewer will store the identity which it will automatically check against for future connections to that computer to ensure they match. If they don't, RealVNC Viewer will display a warning to alert you before it makes the connection. 


System Authentication is the default method of authentication to RealVNC Server. This means you will need to use the username and password of an account on the remote computer. For more information, see What username and password do I enter when I'm trying to connect to RealVNC Server?


Important note on Permissions

You need to ensure that the users you want to be able to connect remotely have been given permission (by default, only members of the Administrators group are able to connect). To add other users, see Managing users and session permissions for RealVNC Server. Failure to do this may result in not being able to connect to your computer remotely.

Using a Home or Lite plan?

VNC Password is the only method of system authentication available for Home and Lite plans. This is a unique password that you configure when licensing RealVNC Server. For more information, see Setting up VNC Password

Further Information

Inviting people to your team

To allow others to access your computers remotely, see How do I invite people in to my team to share remote access?

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