On-Demand Assist - the new name for Instant Support
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RealVNC Connect has different subscriptions available to meet your remote access needs. For help choosing which subscription is right for you, please see Which subscription is right for me?
- Select the subscription that meets your needs from our Pricing page and select Buy now, or start a free trial.
- Add Device Access to your subscription if you need 24/7 unattended access to computers you own or manage, direct or via the cloud.
- Add On-Demand Assist to your subscription if you need just-in-time access to anyone's computer on demand, without remote access software installed in advance.
Watch our video to find out more:
You can subsequently manage your subscription by signing in online and navigating to the Billing page:
- When it comes to renewal, select Renew now, or set up auto-renewal.
- To change your payment method, bank details, invoice recipient or registered address, see the bottom of the Billing page.
- You can Add capacity (more remote computers and/or technicians) at any time.
If you are exempt from VAT or you want a quote for more than 500 computers, complete this form.
Once you've signed up, see How do I get started with RealVNC Connect on Windows and Mac? for Windows/Mac computers or How do I get started with RealVNC Connect on Linux? for Linux computers. If you subscribed to On-Demand Assist, see Getting Started with On-Demand Assist.
If you are setting up a Lite subscription, see Activating a RealVNC Connect Lite subscription
If you have an account query, please submit a request or contact us on live chat.