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How do I set up 2-step verification for my RealVNC account?

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Andrew (RealVNC)
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Enabling 2-step verification

To set up 2-step verification for your RealVNC account, follow the below steps:

  1. Sign into the RealVNC Connect Portal
  2. Click the Profile/person icon at the top right, then click the Security menu option



  3. Click the Enable 2-step verification button.

    Security.png

  4. A QR code will be displayed which you can scan with your 2FA/TOTP app. You can use any 2FA/TOTP app, such as Authy, Google Authenticator or Microsoft Authenticator.

    2stepqrcode-redacted.PNG

  5. Confirm your account password and then enter the code generated by your TOTP app and click Enable.

Save your backup codes

Save the backup codes that are displayed once 2-step verification is enabled, so that you can sign into your account even if you lose access to your TOTP app or device. Each of these codes can only be used once.

If you don't save your backup codes, you may not be able to log into your RealVNC account.

2-step verification is now enabled on your account and you'll be asked for your unique code every time you sign in to:

Changing your TOTP/2FA device/app

Disabling 2-step verification for other users

It is not currently possible to manage or disable 2-step verification (2FA) for other users within a team. 2-step verification can only be disabled by the owner of the RealVNC account.

If you need to change your registered TOTP/2FA device/app, for example because you have a new device, you will need to set up 2FA again using the RealVNC Connect Portal using the below steps:

  1. Sign into the RealVNC Connect Portal
  2. Click the Profile/person icon at the top right, then click the Security menu option



  3. In the 2-step verification section, click Change device



  4. A QR code will be displayed which you can scan with your 2FA/TOTP app. You can use any 2FA/TOTP app, such as Authy, Google Authenticator or Microsoft Authenticator.

    2stepqrcode-redacted.PNG

  5. Confirm your account password and then enter the code generated by your TOTP app and click Enable.

Using backup codes

If you lose access to your TOTP app or device, you can use one of your backup codes (as saved when setting up 2-step verification above) to log into your account. If you need to log in using a backup code, disable and re-enable 2-step verification on your new device to maintain the security of your account.

One time use

Each backup code can only be used once.

Mandating 2-step verification (Enterprise only)

If you have an Enterprise subscription and have invited people in to your team to share remote access, each team member has their own RealVNC account. You can mandate that members enable 2-step verification in order to participate in your team.

To do this, sign in online and navigate to the Team Management page:

Enforce 2fa.png

Note that requiring everyone includes you, and that the technician option is only available if you have On-Demand Assist included as part of your subscription.

Configuring Multi-Factor Authentication for connections to RealVNC Server

To configure RealVNC Server to authenticate using multiple factors (e.g. Duo, RADIUS, Smartcard, X.509 Certificate), see  Introduction to Multi-Factor Authentication

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