How do I set up 2-step verification for my RealVNC account?

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Enabling 2-step verification

To set up 2-step verification for your RealVNC account, sign into the RealVNC Connect Portal and click the Security menu option using the Profile/person icon at the top right, then click the Enable 2-step verification button.

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A QR code will be displayed which you can scan with your 2FA/TOTP app. You can use any 2FA/TOTP app, such as  Authy, Google Authenticator or Microsoft Authenticator.

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Confirm your account password and then enter the code generated by your TOTP app and click Enable.

Save your backup codes

Save the backup codes that are displayed once 2-step verification is enabled, so that you can sign into your account even if you lose access to your TOTP app or device. Each of these codes can only be used once.

If you don't save your backup codes, you may not be able to log into your RealVNC account.

2-step verification is now enabled on your account and you'll be asked for your unique code every time you sign in to:

Mandating 2-step verification (Enterprise only)

If you have an Enterprise subscription and have invited people in to your team to share remote access, each team member has their own RealVNC account. You can mandate that members enable 2-step verification in order to participate in your team.

To do this, sign in online and navigate to the General page:

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Note that requiring everyone includes you, and that the technician option is only available if you have On-Demand Assist included as part of your subscription.

Using backup codes

If you lose access to your TOTP app or device, you can use one of your backup codes (as saved when setting up 2-step verification above) to log into your account. If you need to log in using a backup code, disable and re-enable 2-step verification on your new device to maintain the security of your account.

One time use

Each backup code can only be used once.

Configuring Multi-Factor Authentication on RealVNC Server

To configure RealVNC Server to authenticate using multiple factors (e.g. RADIUS, Smartcard, X.509 Certificate), see  Introduction to Multi-Factor Authentication

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