VNC not connect

I am using Home/Lite account for my home pc and devices. 

Today suddenly I am getting error : Hosted Bootstrap error: No more Bootstrap servers.

I remove and reconnect device in account and also update the software but still I am facing this same issue. 

 

Can any one help me to fix this issue. 

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73 comments
  • Exactly the same problem here

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  • I think that developers are chillout by the sea and don't even know that their cloud servers are down

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  • Same here!

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  • I was started to use VNC yesterday and spend the whole day by thinking I'm doing something wrong.

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  • same here on my macOS13

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  • Issue with Cloud Connectivity
    Incident Report for RealVNC
    Update
    We are working on resolving the issue.
    Posted 9 hours ago. Aug 19, 2023 - 12:05 UTC
    Update
    We are continuing to work on the issue affecting some customers.
    Posted 11 hours ago. Aug 19, 2023 - 09:48 UTC
    Update
    Some customers may continue to experience issues when attempting to connect to devices via the RealVNC Cloud. We are working on the issue. We apologise for any inconvenience caused while we work on resolving this issue.
    Posted 16 hours ago. Aug 19, 2023 - 04:40 UTC
    Monitoring
    A fix has been implemented and we are monitoring the results.
    Posted 17 hours ago. Aug 19, 2023 - 03:36 UTC
    Identified
    We have identified the issue and are working on restoring services
    Posted 18 hours ago. Aug 19, 2023 - 03:27 UTC
    Investigating
    Customers may experience issues making cloud connections. We are working on this issue. We apologise for any inconvenience caused.
    Posted 21 hours ago. Aug 19, 2023 - 00:07 UTC

    Source :

    https://status.vnc.com/incidents/pj8b0v46lv35

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  • is vnc able to connect?

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  • No.

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  • Let's ask ChatGPT:
    The error message you're encountering, "Hosted Bootstrap error: No more Bootstrap servers," seems to be related to VNC (Virtual Network Computing) server software. VNC is a remote desktop sharing protocol that allows you to access and control a computer's desktop environment remotely.

    In the context of VNC, "Bootstrap servers" typically refer to servers that help initiate and establish connections between VNC clients (remote machines that want to access a desktop) and VNC servers (machines whose desktops are being shared). Bootstrap servers play a role in the initial setup of a connection, allowing the client to locate and connect to the appropriate VNC server.

    The error message you provided, "No more Bootstrap servers," suggests that the VNC server you're trying to connect to is experiencing a problem where it has exhausted its available Bootstrap servers, meaning there might not be any servers left to facilitate new connections. This could be due to various reasons:

    1. **Server Overload**: The VNC server might be overwhelmed by too many incoming connection requests, leading to the exhaustion of available Bootstrap servers.

    2. **Network or Configuration Issues**: There could be network issues or misconfigurations that prevent the VNC server from properly establishing connections with Bootstrap servers.

    3. **Software Bugs**: There might be bugs or glitches in the VNC server software that are causing it to mishandle Bootstrap server resources.

    4. **Resource Limitations**: The server's resources, such as available memory or network bandwidth, could be limiting its ability to handle new Bootstrap server connections.

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  • Is there any solution prediction?

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  • I still cant connect now

     

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  • any solution yet ?

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  • Still dosent work.

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  • Mine is fixed.

    Update - We are continuing to fix the issue causing cloud connection issues. This work is being done per country/geographic region.
    Customers in most countries are now be able to connect via the RealVNC cloud but work is continuing to resolve the problem for all customers.

    Aug 20, 2023 - 14:52 UTC
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  • Mine too already fixed last night.
    Ensure you've a latest updated vnc

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  • doesn't work still

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  • The same error.

    Viewer is able connect to TightVNC servers, but it can`t connect to it`s own servers.

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  • Чирканите на почту, когда начнет работать в России, буду благодарен
     trirovman@gmail.ru

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  • It started working this morning.

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  • everything is sad
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  • Russia - the same error. 

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  • Hi All, 

    Now Issue resolved, I communicate with RealVNC Support team and they fix issue for me now my application working fix. They fix "cloud connectivity services in all regions and all customers should now be able to connect once again". If any one facing the same issue I request them to contact support team.

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  • But Russia still dosent workit.

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  • Russia is waiting fixing 

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  • From the CIS helped VPN on two devices

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  • Russia is canceled?

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  • Pohodu Lasha Tumbai :((

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  • Not working. -- iran

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  • Belarus – doesn`t work.
    I can`t use VPN in my network. So, I turn my mind to old fellow TigthVNC.

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  • VPN on 2 devices, it helped me

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