VNC Connect Home and Lite subscriptions are not eligible for technical support from the RealVNC Support team. For technical questions, please check the RealVNC Community.
We do provide security support for RealVNC accounts, so if you have a VNC Connect Home or Lite subscription and your question relates to a specific security incident please contact our support team. We are unable to provide any other form of technical support for VNC Connect Home and Lite subscriptions.
If your request relates to data privacy, please email firstname.lastname@example.org.
2-step authentication codes
Ensure you save your backup codes if you enable 2-step authentication for your account as if you lose the TOTP device, you may be unable to log into your account. Unfortunately we are unable to help in this case.
If you have a VNC Connect Lite subscription and are experiencing problems receiving emails such as login authorization or password reset, please refer to the following article which may help: What do I do if I don't receive an email for email verification/password reset/device authorization?
However, please note that unfortunately we're unable to assist further.
Paid VNC Connect subscriptions include comprehensive technical support. If you are interested in purchasing a VNC Connect subscription, please see How do I subscribe to VNC Connect?
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