RealVNC Connect Home, Lite and Essentials subscriptions are not eligible for technical support from the RealVNC Support team. For technical questions, please check the RealVNC Community.
We do provide security support for RealVNC accounts, so if you have a RealVNC Connect Home, Lite or Essentials subscription and your question relates to a specific security incident please contact our support team. We are unable to provide any other form of technical support for RealVNC Connect Home, Lite and Essentials subscriptions.
If your request relates to data privacy, please email privacy@realvnc.com.
2-step verification codes
Ensure you save your backup codes if you enable 2-step verification for your account as if you lose the TOTP device, you may be unable to log into your account. Unfortunately we are unable to help in this case.
If you are experiencing problems receiving emails such as login authorization or password reset, please refer to the following article which may help: What do I do if I don't receive an email for email verification/password reset/device authorization?
However, please note that unfortunately we're unable to assist further.
RealVNC offer RealVNC Connect subscriptions that include comprehensive technical support. If you are interested in purchasing/upgrading to one of these subscriptions, please see How do I subscribe to RealVNC Connect?
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