How do I renew my subscription?

Follow

RealVNC Connect

By default, RealVNC Connect subscriptions auto-renew. We’ll remind you by email in plenty of time that your subscription will be renewed and that we’re going to take payment.

You can enable or disable auto-renew on the Billing page of the RealVNC Connect portal.

If you have multiple subscriptions, please ensure you are managing the right subscription using the team picker - see the example below.

team_switcher_open.png

If the Enable auto-renew button is disabled, please add a payment method to your subscription. If you have a payment method on your account (displayed on the Profile page), add it to the subscription you have selected by pressing Add payment method. Select the card already on your account or add a new payment method.

Capture.PNG

If you have turned off auto-renew, you can renew manually by clicking the Renew Now from the Billing page of the RealVNC Connect portal.

If there are more than 30 days before expiry the Renew Now button will not be displayed.

If you don't renew, refer to What happens if I don’t renew?

Re-applying licenses on renewal

When RealVNC Connect has been set up with cloud licensing, we'll automatically handle licensing of all your computers. There's no need to do anything.

Please note that RealVNC Server checks subscription entitlement with the RealVNC cloud services every 24 hours. It may take up to 24 hours for renewals, or conversions from Trial to Paid plans, to be activated.

If you have a subscription that includes offline licensing, and licensed RealVNC Connect using only the offline license, you'll need to manually re-apply your offline license on that computer.

Was this article helpful?
5 out of 18 found this helpful

Comments

0 comments

Article is closed for comments.