To obtain the Diagnostics from your RealVNC Server, please follow the steps below.
- Locate the RealVNC Server icon. This is in the bottom right, by the clock, on Windows, or in the top right for Mac/Linux. You made need to click the little arrow to reveal additional icons if it is not visible. Once you have located it, right click it and select Information Center.
- Next, click Diagnostics.
- Click Save As, and save the file to your desktop, for example.
- Attach the saved file to your reply.