Managing billing details on your account

If you have more than one subscription, you’ll have more than one team; use the online picker to switch between them:

These teams are completely separate. When you sign in, please make sure you are working with the right team.

Please be aware that only the Owner of the account or an Administrator (so long as they have the Administrator role on all teams owned by the same account) may update payment details.

Adding/updating payment details

You can easily update or add new payment details to your account by signing in online, navigating to the Default payment method section of the Billing page, and clicking Change.

To access the billing page, click the profile icon at the top right of the portal:

For further details on adding credit/debit cards, refer to Paying with Credit/Debit Card.

Removing payment details

You can remove payment details from your account by navigating to the Profile page and selecting Remove next to the payment method you wish to delete.

If the payment method you want to remove is currently set as your default payment method, you will need to disable auto-renew for your subscription before you can remove it. If you disable Auto Renew you will need to manually renew your subscription. We'll send reminders out ahead of your renewal date.

For further information on invoicing, renewals and payments, see Invoice and Payment queries

Changing Invoice recipient and billing address

Currently invoices and payment confirmation emails are sent via email to the Invoice recipient specified on the Billing page of the RealVNC Connect portal.

If you want to change the email address that invoices are sent to, navigate to the Billing details section of the Billing page and click change them.