When you pay for your RealVNC service with a credit or debit card, your card details are securely stored on our behalf by a PCI-DSS compliant payment service provider.
We will only charge the card to collect the payment for a renewal of your subscription (see below) or at your instruction in the case of amendments to the subscription.
By default, your VNC Connect subscription will renew automatically after one year. You will be notified by email at least 7 days before the renewal and before we take the payment and you will get a chance to review the subscription charges.
If you don't want to renew your subscription, please turn off auto-renew from the Billing page of the VNC Connect portal. See: How do I renew my subscription?
We support Secure Customer Authentication. You may be asked to take an additional security step during checkout to confirm you are you when making a payment. If you experience any unexpected problems at the checkout or with your card, please contact your card issuer in the first instance.
How can I update my card details and billing address?
You can change the card used for payment and your billing address from the Billing page of the VNC Connect portal.
For further information, see Managing payment methods on your account
Cancellation & Refunds
To cancel your subscription, disable auto renew from the Billing page of the VNC Connect portal.
Please refer to our refund policy here:
https://www.realvnc.com/en/legal/#purchase-terms
Our terms and conditions are available at:
https://static.realvnc.com/media/documents/RealVNCServicesTCs.pdf
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