When you pay for your RealVNC service with a credit or debit card, your card details are securely stored on our behalf by a PCI-DSS compliant payment service provider.
We will only charge the card to collect the payment for a renewal of your subscription (see below) or at your instruction in the case of amendments to the subscription.
By default, your subscription will renew automatically after one year. You will be notified by email at least 7 days before the renewal and before we take the payment and you will get a chance to review the subscription charges.
VNC Connect
If you don't want to renew your VNC Connect subscription, please turn off auto-renew from the Billing page of the RealVNC portal. See: How do I renew my subscription?
RPort
If you don't want to renew your RPort subscription, please contact your sales representative.
We support Secure Customer Authentication. You may be asked to take an additional security step during checkout to confirm you are you when making a payment. If you experience any unexpected problems with adding your card or at checkout, please contact your card issuer in the first instance.
How can I update my card details and billing address (VNC Connect)?
You can change the card used for payment and your billing address for your VNC Connect subscription from the Billing page of the RealVNC portal.
For further information, see Managing payment methods on your account
Cancellation & Refunds
To cancel your VNC Connect subscription, disable auto renew from the Billing page of the RealVNC portal.
To cancel your RPort subscription, contact your sales representative.
Please refer to our refund policy here:
https://www.realvnc.com/en/legal/#purchase-terms
Our terms and conditions are available at:
https://static.realvnc.com/media/documents/RealVNCServicesTCs.pdf
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