This page records changes made to On-Demand Assist, most recent first.
June 2025
On-Demand Assist 3.0.0
This is a release of the run-once app that end users download in order to receive assistance on-demand. Download.
- NEW: Users receiving remote support can now see additional information about the technician connecting to their device to help verify the technician’s identity.
June 2024
On-Demand Assist 2.2.0
This is a release of the run-once app that end users download in order to receive assistance on-demand. Download.
- NEW: Users receiving remote support can now see additional information about the technician connecting to their device to help verify the technician’s identity.
April 2023
On-Demand Assist 2.1.0
This is a release of the run-once app that end users download in order to receive assistance on-demand. Download.
- NEW: Screen recording is now available in On-Demand Assist sessions when used with VNC Viewer 7.1.0 and later. Learn more about this feature here.
- NEW: Monitor selection is now available in On-Demand Assist sessions. See this guide for more information.
- FIXED: The On-Demand Assist end-user application would prevent MacOS devices from restarting while it was running.
Please note that this version removes support for Windows 7, 8 and 8.1.
January 2023
On-Demand Assist 2.0.0 released
This is a release of the run-once app that end users download in order to receive assistance on-demand. Download.
- CHANGED: 'Instant Support' is now 'On-Demand Assist'. Click here to learn more.
- NEW: On-Demand Assist is now available as a Universal app on macOS, with native support for M1/M2 Macs.
- NEW: 256-bit AES session encryption is now available on all subscription tiers.
- IMPROVED: Keyboard-only navigation has been added to the privacy confirmation screen, for improved accessibility.
- FIXED: Elevation would fail for usernames beginning with a '$' symbol.
Please note that this version removes support for macOS Catalina (10.15).
March 2021
Instant Support 1.0.3 released
This is a release of the run-once app for Windows that end users download in order to receive instant support. Download.
- FIXED: Technician's mouse cursor would be misaligned when connecting to a user with display scaling set.
- FIXED: Elevation could fail in rare cases on end-user computers that had run an elevated Instant Support session in the past.
March 2021
Instant Support 1.0.2 released
This is a release of the run-once app for Windows that end users download in order to receive instant support. Download.
- FIXED: Elevation issue with domain credentials when machine is off-domain.
June 2020
Instant support 1.0.1 released
This is a release of the run-once app that end users download in order to receive instant support. Download.
- NEW: End users are warned if their instant support session originated from a 30 day free trial of VNC Connect.
- End users now get an interface that is automatically localized into their desktop language.
November 2017
Instant support 1.0.0 released
Add instant support to your VNC Connect subscription and connect on-demand to computers that do not, or cannot, have remote access software installed. Find out more.
If you are an existing customer, you can try this new capability free for 30 days by signing in to your RealVNC account, navigating to the Account page, and choosing to start either a new Professional or Enterprise trial. Then, download the latest version of VNC Viewer for Windows, Mac or Linux, and follow these instructions to start your first session.
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