RealVNC Viewer for Windows, macOS and Linux

If you see an error message stating "RealVNC Viewer must be updated to use RealVNC services." (as shown below) when trying to connect to a remote device, this is because you have reached your plan's maximum number of concurrent sessions.

It also means you are running an older version of RealVNC Viewer, to see a more helpful message please ensure you upgrade to RealVNC Viewer 7.13.0 or later, which you can download by clicking here.

You will need to end some of your existing sessions either by closing RealVNC Viewer or using the Sessions page found in the RealVNC Connect Portal. If you need more sessions, you can add capacity at any time using the Billing page.

If you're not able to end sessions via the Portal, please see our troubleshooting guide here.

RealVNC Viewer for Android and iOS

If you see an error message stating "RealVNC Viewer must be updated to use RealVNC services." (as shown below) when trying to connect to a remote device, this is because you have reached your plan's maximum number of concurrent sessions.

You will need to end some of your existing sessions either by closing RealVNC Viewer or using the Sessions page found in the RealVNC Connect Portal. If you need more sessions, you can add capacity at any time using the Billing page.

Unfortunately there isn't an updated version of RealVNC Viewer available for Mobile but we are working on it. We will update this page once an updated version is available.