How do I get started with RealVNC Connect on Android and iOS?

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Setting up your account

The video below shows how to get started:

To subscribe to RealVNC Connect, see How do I subscribe to RealVNC Connect?

Connecting from an Android device

  1. On your mobile device, open the Play Store and download the 'RealVNC Viewer: Remote Desktop' app.
  2. Sign into RealVNC Viewer with your RealVNC account credentials.

    android sign in.jpg  
  3. You will see your remote computers listed, click to connect.

    android office computers.jpg   
  4. You will be asked to authenticate to the remote computer. System Authentication is the default method of authentication to RealVNC Server. This means you will need to use the username and password of an account on the remote computer. For more information, see What username and password do I enter when I'm trying to connect to RealVNC Server? 

Connecting to an Android device

Only the following subscription plans allow connections to RealVNC Server for Mobile:

Mobile Server - Legacy.png
Mobile Server.png

This guide focuses on connecting to RealVNC Server using On-Demand Assist. If you want to connect using an MDM, please see here.

  1. In RealVNC Viewer, click the On-Demand Assist button to generate a unique 9-digit code for your session.

    9 digit code generation.png

  2. On your mobile device, open the Play Store and download the 'RealVNC Server' app.
  3. Open the RealVNC Server app on your mobile device, enter the 9-digit code, and click Connect.

    Enter 9 digit code.jpg

  4. When you are ready to start the session select Start Now.

    Start Now.jpg

  5. The session has started! If you want to enable remote control of the device, additional steps are required. First, select Remote Input.

    Remote Input.jpg

  6. Select Go to Settings.

    Go to settings.jpg

  7. Enable the RealVNC Server accessibility service in your device's settings. The below screenshots show the process for a Samsung phone.

    7_accessibility.png  8_installed_apps.png

    9_toggle_service.png  10_confirm_service.png

  8. Switch back to the RealVNC Server app and confirm remote control is enabled.

    1000012293.jpg

Connecting from an iOS device

  1. On your mobile device, open the App Store and download the 'RealVNC Viewer: Remote Desktop' app.
  2. Sign into RealVNC Viewer with your RealVNC account credentials.

    Image7.jpeg
  3. You will see your remote computers listed, click to connect.

    Image6.jpeg
  4. You will be asked to authenticate to the remote computer. System Authentication is the default method of authentication to RealVNC Server. This means you will need to use the username and password of an account on the remote computer. For more information, see What username and password do I enter when I'm trying to connect to RealVNC Server?

    Image5.jpeg

Connecting to an iOS device

Only the following subscription plans allow connections to RealVNC Server for Mobile:

Mobile Server - Legacy.png
Mobile Server.png

This guide focuses on connecting to RealVNC Server using On-Demand Assist. If you want to connect using an MDM, please see here.

  1. In RealVNC Viewer, click the On-Demand Assist button to generate a unique 9-digit code for your session.

    9 digit code generation.png

  2. On your mobile device, open the App Store and download the 'RealVNC Server' app.
  3. Ensure you have enabled Notifications for both the RealVNC Server app and for screen sharing sessions. Read more here.
  4. Open the RealVNC Server app on your mobile device, enter the 9-digit code, and click Connect.

    1.jpg


  5. Click Start Broadcast, and then click on any of the blank space, as exampled in the second screenshot, to dismiss the broadcast message so the technician can then see the screen.

    2.jpg

    3.jpg

  6. The session will then be in progress. The end user will be able to return to the RealVNC Server application and select 'Disconnect' to end the session. The session can also be ended via RealVNC Viewer by the technician.

    4.jpg

Please note, RealVNC Server for iOS connections are view only; control is not possible.

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