Can't connect
I have a £90.0 subscription, but every time I try to connect to my Raspberry Pi, I get a 'You Need A Licence ' message. It's maddening. How can I resolve this problem and get on with using this software.
Thanks a lot.
Michael.
I have a £90.0 subscription, but every time I try to connect to my Raspberry Pi, I get a 'You Need A Licence ' message. It's maddening. How can I resolve this problem and get on with using this software.
Thanks a lot.
Michael.
Comments
Hi Michael,
Sorry to hear you're having trouble connecting to your Raspberry Pi.
Could you check whether RealVNC Server on your Raspberry Pi is signed in to the account associated with your paid subscription?
It would also help to know which Raspberry Pi OS and RealVNC Server version you're using.
If the message persists, please submit a request through our Help Center so our Support team can review your licensing and setup: https://help.realvnc.com/hc/en-us/requests/new
Kind regards,
RealVNC Community Team
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