Client Viewer Software Rev
Is there a way to identify/audit what software revisions your clients are using to connect to servers? Ideally want to know if they are using connect or viewer aswell.
Is there a way to identify/audit what software revisions your clients are using to connect to servers? Ideally want to know if they are using connect or viewer aswell.
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Hi Andrew, thanks for reaching out!
RealVNC Connect provides Audit Logs for reviewing cloud connection activity, and RealVNC Server also records connection events locally.
However, these logs aren't currently documented as providing a centralized report of the exact Viewer versions being used.
Are you looking to identify whether your users are connecting through RealVNC Connect Viewer v8 or Classic Viewer v7 across your entire team, or are you checking individual connections?
This will help us understand your requirements and advise on the available options.
Hi,
Across my team of about 20 people but about 40 devices.
Where is the RealVNC Server record stored locally by default?
Hi Andrew, thanks for clarifying!
RealVNC Server stores connection logs locally on each computer. The default locations are:
Windows: C:\ProgramData\RealVNC-Service\vncserver.log
macOS: /Library/Logs/vncserver.log
Linux: /var/log/vncserver-x11.log
These locations apply to RealVNC Server running in Service Mode. On Windows, you can also check Event Viewer > Windows Logs > Application and filter by VNC Server.
You can find more information here:
https://help.realvnc.com/hc/en-us/articles/360016126211
For your setup of around 40 devices, RealVNC also supports centralized collection of Server logs. However, the documented connection records don't confirm whether users are connecting through Viewer v7 or v8.
Are your devices primarily running Windows, macOS or Linux? This will help us suggest the most suitable approach for your environment.
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