If you have a paid subscription

You can make changes to your subscription on the Billing page of the RealVNC Connect Portal.

The Billing page can be accessed using the person/profile icon at the top right of the portal after logging in.

You can choose to upgrade to another subscription tier, and add devices and/or users depending on your subscription model.

Note, If you are on one of our legacy subscriptions you will only be able to upgrade to another tier at your renewal date.

If you are currently on a trial

With a trial subscription, you get to try all the features of our Business Premium subscription for free, for a limited time.

During that time, you’ll add computers and people to your team in order to trial RealVNC Connect’s capabilities.

When you’re ready to purchase, the easiest thing to do is to take your trial team live. To do this:

1. Sign in to your RealVNC account
2. Navigate to the Billing page
3. Click the Subscribe to RealVNC Connect button

You can change subscription tier and capacity for your team at this point.

If you signed up for a trial with a personal email account and want to change it to a corporate one, you can do so on the Profile page.

In some circumstances, you may want to abandon your trial team and start again when you purchase. That’s fine, but please be aware you’ll have to add computers and people to your team from scratch. To do this, simply select the option to create a new team when subscribing. We’ll create a new team for you, so your account will show two teams: the ‘live’ one you’ve just purchased, and the soon-to-expire trial. Just ignore the trial team and add computers and people to the live team from now on.

Things to check if you're unable to make changes

If you're not able to make changes to your subscription, please check the below list of things to try first. If you're still not able to make any changes, please contact Customer Support.

1. User or device limits
   If you're downgrading (e.g., from Business Plus to Essentials), make sure your current usage does not exceed the allowed number of:
   • Remote devices (e.g., Essentials only supports 3)
   • Licensed users

   You may need to remove devices or users before switching.

2. User role
   Only users with the Admin or Owner role can change the subscription tier. If you're logged in with an account that doesn't hold this role, the option may not work or appear. For more information on managing user roles, please see: Can I promote people to help administer my team?
3. Team selection issues
   If you have multiple teams (e.g., a trial team and a paid one), make sure you're changing the plan under the correct team.
   To switch teams, use the team picker at the top left of the portal:

   

4. Subscription lock-in or renewal period
   Some subscriptions may have billing lock-in periods (e.g., annual plans) that prevent immediate downgrading.
5. Billing issues
   • Invalid or expired payment methods can block subscription changes.
   • Verify your billing information is up-to-date.
   • You can check and update your billing information as shown here: Managing billing details on your account
6. Browser issues or session expiration
   • • Try clearing your cache, disabling browser extensions, or switching browsers.
     • Log out and log back in to refresh your session.