What if my account has been hacked/compromised?

If you suspect that someone has gained unauthorized access to your RealVNC account, follow these steps: 

• Go to the RealVNC account sign in page and reset your password. An email will be sent to your registered email address with a link to reset your password. 

• When choosing a new password, make sure that it is unique among all the passwords you use online, so that a data breach by another service does not compromise remote access. Always select complex, long passwords that cannot be easily guessed – the safest method is to use password manager software to generate and store the password for you, so you don't need to remember it. 

• After you reset your password, enable 2-step verification on the Security page. From now on, signing in to your account will require your account email address, account password, and a unique code generated by an app on your mobile device. 

• If you have a Home subscription, make sure that your RealVNC account password is not the same as your computer’s VNC Server password. 

• If both your RealVNC account and VNC Server credentials have been compromised, you can examine VNC Server logs for more information about connection activity (for example, to identify suspicious IP addresses).

You might find our blog article on securing your RealVNC account interesting. If you have any further concerns about the security of your account, please contact us.