Sub-processors

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Our agreement with You

When providing our services you are the Data Controller and we are the Data Processor. From time to time we use subcontractors (called Sub-Processors) to help us provide our services.

This webpage explains the Sub-Processors we use and how they help us provide our services. We’ve created this page to be as transparent as possible with our customers and help them comply with their own requirements under data protection laws around the world.

If you are in the European Union and your organisation needs us to sign a DPA in order to meet your regulatory requirements, please email privacy@realvnc.com and we will send you our standard DPA.

Please keep in mind that this webpage does not give You any additional rights or advice, and should not be construed as a binding agreement.

Protecting Your Personal Data

Sub-Processor selection: We evaluate the security practices of all the Sub-Processors we work with to ensure they have acceptable security, privacy and confidentiality practices in place to offer an equivalent level of protection for Personal Data as we have agreed with you in the DPA.

Sub-Processor Contracts: The terms of our contracts with our Sub-Processors offer an equivalent level of protection for Personal Data as those in our DPA, including but not limited to the requirements to:

  • Process Personal Data in accordance with your documented instructions as communicated in writing to the Sub-Processor by us (unless those instructions would breach Data Protection Law).
  • Ensure the personnel engaged to process the Personal Data are aware of their obligations under Data Protection Law and are contractually bound to adhere to Data Protection Law.
  • Implement and maintain appropriate technical and organisational measures to protect Personal Data.
  • Promptly inform us of any actual or potential security breach.
  • Cooperate with us to respond to requests from data subjects or data protection authorities on your instructions.
  • Assist you in meeting your GDPR obligations in relation to the security of processing, the notification of personal data breaches and data protection impact assessments.

Updates to the list of Sub-Processors

The list of organisations we use to help us run our business may be updated by us from time to time. To receive notifications of updates to this webpage click “Follow” at the top of the policy.

Please refer to the terms of your DPA with us for information on your right to object to the processing of Personal Data by a new Sub-Processor.

Our Sub-Processors (last updated on 29 October 2020)

Our current Sub-Processors that we engage to help us provide our services are:

Sub-Processor Purpose of processing Personal Data RealVNC Division
Microsoft (Azure)
One Microsoft Way
Redmond
WA, 98052
US
Service processing to message new subscribers. VNC Connect
NTT
2nd Floor
1 King William Street London
EC4N 7AR
UK
Internet connectivity - server co-location (US, UK). VNC Connect
Telstra
110 Southwark St
London
SE1 0TA
UK
Internet connectivity - server co-location (UK). VNC Connect

Our Processors (last updated on 11 November 2022)

Our current processors that we use internally to help us operate our business, such as managing our customer relationships and helping us understand how our services are used, where RealVNC is the Data Controller, are:

Processor Purpose of processing Personal Data RealVNC Division
Amazon Web Services, Inc. Transactional emails and content delivery on our website. VNC Connect
Braintree Payment processing VNC Connect
Browser2Buyer Website e-commerce optimisation VNC Connect
Convert.com Website A/B testing VNC Connect
Crazy Egg Website analytics VNC Connect
Flurry Mobile app analytics and event reporting. VNC Connect
Google Analytics Website analytics. VNC Connect
Hotjar Website surveys and anonymised web session recording VNC Connect
Hubspot Marketing system and managing customer correspondence. VNC Connect
Mailchimp (Mandrill) Sending transactional emails. VNC Connect
Outreach.io Sales system used for managing customer correspondence. VNC Connect
PlanHat Customer Health reporting VNC Connect
Promoter Customer satisfaction surveys. VNC Connect
QuantSpark Business Intelligence VNC Connect
RealVNC business systems
Salesforce (EU tenant) Customer relationship management. VNC Connect
SurveyMonkey Customer surveys. VNC Connect
Talend (Stitch) Data extraction for business intelligence. RealVNC business systems
Zendesk Customer support system, including the recording of phone calls. VNC Connect
Zuora, Inc. Subscription management and financial reporting. VNC Connect

 

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