Sub-processors

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Our agreement with You

When providing our services you are the Data Controller and we are the Data Processor. From time to time we use subcontractors (called Sub-Processors) to help us provide our services.

This webpage explains the Sub-Processors we use and how they help us provide our services. We’ve created this page to be as transparent as possible with our customers and help them comply with their own requirements under data protection laws around the world.

If you are in the European Union and your organisation needs us to sign a DPA in order to meet your regulatory requirements, please email privacy@realvnc.com and we will send you our standard DPA.

Please keep in mind that this webpage does not give You any additional rights or advice, and should not be construed as a binding agreement.

 

Protecting Your Personal Data

Sub-Processor selection: We evaluate the security practices of all the Sub-Processors we work with to ensure they have acceptable security, privacy and confidentiality practices in place to offer an equivalent level of protection for Personal Data as we have agreed with you in the DPA.

Sub-Processor Contracts: The terms of our contracts with our Sub-Processors offer an equivalent level of protection for Personal Data as those in our DPA, including but not limited to the requirements to:

  • Process Personal Data in accordance with your documented instructions as communicated in writing to the Sub-Processor by us (unless those instructions would breach Data Protection Law).
  • Ensure the personnel engaged to process the Personal Data are aware of their obligations under Data Protection Law and are contractually bound to adhere to Data Protection Law.
  • Implement and maintain appropriate technical and organisational measures to protect Personal Data.
  • Promptly inform us of any actual or potential security breach.
  • Cooperate with us to respond to requests from data subjects or data protection authorities on your instructions.
  • Assist you in meeting your GDPR obligations in relation to the security of processing, the notification of personal data breaches and data protection impact assessments.

 

Updates to the list of Sub-Processors

The list of organisations we use to help us run our business may be updated by us from time to time. To receive notifications of updates to this webpage click “Follow Updates” at the top of the policy.

Please refer to the terms of your DPA with us for information on your right to object to the processing of Personal Data by a new Sub-Processor.

 

 

Our Sub-Processors (last updated on 29 October 2020)

Our current Sub-Processors that we engage to help us provide our services are:

Sub-Processor

Purpose of processing Personal Data

Real VNC Division

Microsoft (Azure)

Service processing to message new subscribers. 

VNC Connect

NTT

Internet connectivity - server co-location (US, UK).

VNC Connect

Telstra

Internet connectivity - server co-location (US, UK).

VNC Connect

 

 

 

 

Our Processors (last updated on 29 October 2020)

Our current processors that we use internally to help us operate our business, such as managing our customer relationships and helping us understand how our services are used, where RealVNC is the Data Controller, are:

Processor

Purpose of processing Personal Data

Real VNC Division

Amazon Web Services, Inc.

Transactional emails and content delivery on our website.

VNC Connect

Braintree

Payment processing

VNC Connect

Flurry

Mobile app analytics and event reporting.

VNC Connect

Google Analytics

Website analytics.

VNC Connect

Hubspot

Marketing system and managing customer correspondence.

VNC Connect

Mailchimp (Mandrill)

Sending transactional emails.

VNC Connect

Outreach.io

Sales system used for managing customer correspondence.

VNC Connect

Promoter

Customer satisfaction surveys.

VNC Connect

Salesforce (EU tenant)

Customer relationship management.

VNC Connect

SurveyMonkey

Customer surveys.

VNC Connect

Talend (Stitch)

Data extraction for business intelligence.

RealVNC business systems

VWO

Website analytics and A/B testing.

VNC Connect

Zendesk

Customer support system, including the recording of phone calls.

VNC Connect

Zuora, Inc.

Subscription management and financial reporting.

VNC Connect

 

 

 

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