Our agreement with You

When providing our services you are the Data Controller and we are the Data Processor. From time to time we use subcontractors (called Sub-Processors) to help us provide our services.

This webpage explains the Sub-Processors we use and how they help us provide our services. We’ve created this page to be as transparent as possible with our customers and help them comply with their own requirements under data protection laws around the world.

If you are in the European Union and your organisation needs us to sign a DPA in order to meet your regulatory requirements, please email and we will send you our standard DPA.

Please keep in mind that this webpage does not give You any additional rights or advice, and should not be construed as a binding agreement.

Protecting Your Personal Data

Sub-Processor selection: We evaluate the security practices of all the Sub-Processors we work with to ensure they have acceptable security, privacy and confidentiality practices in place to offer an equivalent level of protection for Personal Data as we have agreed with you in the DPA.

Sub-Processor Contracts: The terms of our contracts with our Sub-Processors offer an equivalent level of protection for Personal Data as those in our DPA, including but not limited to the requirements to:

  • Process Personal Data in accordance with your documented instructions as communicated in writing to the Sub-Processor by us (unless those instructions would breach Data Protection Law).
  • Ensure the personnel engaged to process the Personal Data are aware of their obligations under Data Protection Law and are contractually bound to adhere to Data Protection Law.
  • Implement and maintain appropriate technical and organisational measures to protect Personal Data.
  • Promptly inform us of any actual or potential security breach.
  • Cooperate with us to respond to requests from data subjects or data protection authorities on your instructions.
  • Assist you in meeting your GDPR obligations in relation to the security of processing, the notification of personal data breaches and data protection impact assessments.

Updates to the list of Sub-Processors

The list of organisations we use to help us run our business may be updated by us from time to time. To receive notifications of updates to this webpage click “Follow” at the top of the policy.

As per the DPA, we will give 14-days’ notice for you to reasonably object to your Personal Data being processed by the proposed changes to our  sub-processors list. The following table gives the name, reason for processing, the type of change (removal or addition), and an inclusive effective date of the proposed changes. After the inclusive effective period, and following no reasonable grounds for objection, we will process your Personal Data with the amended list of Sub-Processors.

Please refer to the terms of your DPA with us for information on your right to object to the processing of Personal Data by a new Sub-Processor.

Proposed additional sub-processor Purpose of processing Personal Data Type of change Effective date


Our Sub-Processors (last updated on 29 October 2020)

Our current Sub-Processors that we engage to help us provide our services are:

Sub-Processor Purpose of processing Personal Data RealVNC Division
Microsoft (Azure)
One Microsoft Way
WA, 98052
Service processing to message new subscribers. VNC Connect
2nd Floor
1 King William Street London
Internet connectivity - server co-location (US, UK). VNC Connect
110 Southwark St
Internet connectivity - server co-location (UK). VNC Connect

Our Processors (last updated on 2nd February 2024)

Our current processors that we use internally to help us operate our business, such as managing our customer relationships and helping us understand how our services are used, where RealVNC is the Data Controller, are:

Processor Purpose of processing Personal Data RealVNC Division
Amazon Web Services, Inc. Transactional emails and content delivery on our website. VNC Connect
Aha! Product roadmap management system VNC Connect
Braintree Payment processing VNC Connect
Conveyor, Inc. Customer trust platform ( VNC Connect
RealVNC business systems
DealFront Website visitor business intelligence VNC Connect
Flurry Mobile app analytics and event reporting. VNC Connect
Gainsight  Customer Success and Product Experience Software VNC Connect
GoCardless Payment processing VNC Connect
Google Analytics Website analytics. VNC Connect
Google BigQuery Enterprise Data Warehouse for Business Intelligence VNC Connect
Hubspot Marketing system and managing customer correspondence. VNC Connect
Mailchimp (Mandrill) Sending transactional emails. VNC Connect
OneTrust Cookie preference management VNC Connect Sales system used for managing customer correspondence, call recording and AI call transcription and analysis VNC Connect
RelianceCyber Cyber Security Services VNC Connect
RealVNC business systems
Salesforce (EU tenant) Customer relationship management. VNC Connect
SurveyMonkey Customer surveys. VNC Connect
Talend (Stitch) Data extraction for business intelligence. RealVNC business systems
VWO Trigger and track A/B split tests VNC Connect
Zendesk Customer support system, including the recording of phone calls. VNC Connect
Zowie, Inc Chat Bot for Support, Customer Services and Sales VNC Connect
RealVNC website
Zuora, Inc. Subscription management and financial reporting. VNC Connect



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