How do I invite someone?

Actions for you

You do this on the People List page of the RealVNC Connect Portal.

1. Click People > People List on the left hand menu
   
   
    

2. Click the Invite people button
   
   

    

3. Enter the email address of the person you'd like to invite to your Team. Optionally assign access permissions via a Group (depending on your subscription), then click 'send invites'.
   
   
    
4. The invited user will appear as "pending" until they accept their invitation
   
   

Actions for the invited person

1. You will receive an email from RealVNC with your invitation to the Team. Click the Join Team button in the email.
   
   
    
2. Complete the sign-up form
   
   
   
   Or if you already have an account, sign in
   
   
    
3. You'll see a confirmation that the invitation has been accepted.
   
   
    
4. Click "Get RealVNC Connect" to download and install RealVNC Connect
   
    
5. Enter the email address and password for your RealVNC account and click 'Sign in'
   
   
    
6. Click 'Devices' on the left, and then double click the device to connect to
   
   
    
7. Enter the credentials for the remote computer. These are not the same as your RealVNC Account credentials. If you are unsure what to enter, please see: What username and password do I enter when I'm trying to connect to RealVNC Server?
8. You're now connected!

How many users can I invite?

You can view the number of users currently joined to your team, and the maximum number of users allowed for your subscription on the People page of the RealVNC Connect Portal. 

What are Roles used for?

Roles allow you to control what a person joined to your team can do. A definition of what each role can do is shown below:

• A User can sign-in to VNC Viewer using their own RealVNC account credentials and remotely access computers. This is the default role. This user cannot manage the team.
• A Device Joiner is a User who can additionally sign in when licensing RealVNC Connect to add a computer to the team.
• A Technician is a person who can make On-Demand Assist connections to end user computers, if On-Demand Assist is included in the subscription.
• A Manager is a User who can additionally sign in online and manage computers, people, permissions and roles for Users and other Managers and - if your subscription includes offline licensing and/or mass deployment - view the Deployment page for offline licenses and to generate and revoke cloud connectivity tokens. Managers can sign in when licensing RealVNC Server to add a computer to the team.
• An Administrator is a Manager who can additionally sign in online, add capacity, renew subscriptions, and manage permissions and roles for all users excluding the Owner. They can also manage the billing details and payment methods so long as they have the Administrator role on all teams owned by the same account.
• The Owner is the person who purchases the subscription. Owners have full control over their subscriptions.

How do users accept an invitation if the link in the email does not work?

If the link in the invitation email isn't working, users can accept team invitations in the portal. To do this, please ask users to:

1. Sign in to the RealVNC Connect Portal
2. Click the profile icon at the top right of the portal and click the Profile menu item:
   
   
    
3. Click the Join button next to the name of the team they have been invited to:
   
   
    
4. The user will be added to the team and able to access it in RealVNC Connect.