RealVNC software and services support a wide range of platforms, as detailed here: Supported Platforms
Please refer to the Release Notes section for a list of available versions and complete changelog.
Definitions of Support Services
| Service | Definition |
|---|---|
| Product Support | Support provided by RealVNC's product support team where issue can be resolved through existing parameters or features within RealVNC Connect. |
| Critical fixes | Fixes for critical errors within RealVNC Connect, as defined at the discretion of RealVNC. |
| Security updates | Updates to RealVNC Connect which are defined, at the discretion of RealVNC, as related to the security of RealVNC Connect. |
| Non-security updates | Updates which are not related to the security of RealVNC Connect i.e. new features, enhancements of existing features, or non-critical fixes. |
RealVNC Connect 8
| Version | Support services available |
|---|---|
| Current version | Product Support Critical fixes Security updates Non-security updates |
| Previous 2 minor versions (public releases only) |
Product Support |
| Other versions | None |
RealVNC Connect 7
| Version | Support services available |
|---|---|
| Current version | Product Support Critical fixes Security updates Non-security updates |
| Previous 2 minor versions (public releases only) |
Product Support |
| Other versions | None |
On-Demand Assist
| Version | Support services available |
|---|---|
| Current version | Product Support Critical fixes Security updates Non-security updates |
| Other versions | None |
RealVNC Connect 6
Support for RealVNC Connect 6 ended on 2025-03-31, please update to RealVNC Connect 7 or 8 to be eligible for technical support.
VNC 5.x
Support for VNC 5.x ended on 2022-10-03, please update to RealVNC Connect 7 or 8 to be eligible for technical support.
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