On-Demand Assist - the new name for Instant Support
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RealVNC software and services support a wide range of platforms, as detailed here:
VNC Connect (VNC Server, VNC Viewer, On-Demand Assist): Supported Platforms for VNC Connect
VNC 5.x : Supported platforms for VNC 5.x
Support for RealVNC Software
Refer to Release Notes
VNC Connect
VNC Server
RealVNC supports the current and previous 2 minor versions of VNC Server. See Supported Operating Systems (below).
VNC Viewer
RealVNC supports the current and previous minor version of VNC Viewer. See Supported Operating Systems (below).
On-Demand Assist
RealVNC supports the current On-Demand Assist executable download available at https://www.realvnc.help
VNC 5.x
RealVNC supports the last shipping version of VNC Server 5.x (5.3.4) and VNC Viewer 5.x (5.3.3) on operating systems that are not supported by VNC Connect. See Supported platforms for VNC 5.x
Supported Operating Systems
Windows
RealVNC software is tested and supported on operating systems supported by Microsoft. For information on the Microsoft Lifecycle for Windows products, see https://support.microsoft.com/en-us/help/18581/lifecycle-faq-windows-products
To find the support status of your Microsoft operating system, please visit https://support.microsoft.com/en-us/lifecycle/search
macOS
Apple does not publish an official policy but RealVNC commits to support VNC Server and VNC Viewer on the current and 2 previous versions of macOS.
Linux
Ubuntu
RealVNC software is supported on LTS releases supported by Canonical. See: https://ubuntu.com/about/release-cycle
RedHat / CentOS
RealVNC software is supported on RedHat Enterprise Linux (and derivatives) supported by the operating system vendor in Full Support or Maintenance Support.
See https://access.redhat.com/support/policy/updates/errata
SUSE Linux Enterprise
RealVNC software is supported on SUSE Linux Enterprise supported by SUSE.
See https://www.suse.com/lifecycle/
Raspberry Pi OS (previously called Raspbian)
RealVNC software is supported on Raspberry Pi OS (previously called Raspbian) releases that are not End-of-Life.
See https://wiki.debian.org/DebianReleases
Other Linux Distributions
If you are using a Linux distribution not detailed above, whilst it is likely to work, RealVNC has not tested its software and therefore is unable to provide support.
iOS / iPadOS
RealVNC supports the current and previous 3 major releases of iOS / iPadOS.
Android
RealVNC software is supported on 64-bit devices running Android 7 and above.
NOTE: We are unable to support Android forks (e.g. LineageOS) or rooted phones.
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