On-Demand Assist - the new name for Instant Support
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RealVNC software and services support a wide range of platforms, as detailed here: Supported Platforms for VNC Connect
Refer to Release Notes for a list of available versions and complete changelog.
Support for RealVNC Software
Definitions of support services
| Service | Definition |
|---|---|
| Product Support | Support provided by RealVNC's product support team where issue can be resolved through existing parameters or features within VNC Connect. |
| Critical fixes | Fixes for critical errors within VNC Connect, as defined at the discretion of RealVNC. |
| Security updates | Updates to VNC Connect which are defined, at the discretion of RealVNC, as related to the security of VNC Connect |
| Non-security updates | Updates which are not related to the security of VNC Connect i.e. new features, enhancements of existing features, or non-critical fixes. |
VNC Connect 7
| Version | Support services available |
|---|---|
| Current version | Product Support Critical fixes Security updates Non-security updates |
| Previous 4 minor versions | Product Support |
| Other versions | None |
VNC Connect 6
| Version | Support services available | Start | End |
|---|---|---|---|
| VNC Server 6.11.x VNC Viewer 6.22.x |
Product Support Critical fixes Security updates |
2023-01-31 | 2024-01-31 |
| VNC Server 6.11.x VNC Viewer 6.22.x |
Product Support | 2024-02-01 | 2025-01-31 |
| Other versions | None | N/A | 2023-01-31 |
On-Demand Assist
| Version | Support services available |
|---|---|
| Current version | Product Support Critical fixes Security updates Non-security updates |
| Other versions | None |
VNC 5.x
| Version | Support services available | Start | End |
|---|---|---|---|
| VNC Server 5.3.4 VNC Viewer 5.3.3 |
Product Support | 2022-10-03 | 2023-12-31 |
| Other versions | None | 2022-10-03 | N/A |
Note: Support services are only available on operating systems that are not supported by VNC Connect. See Supported platforms for VNC 5.x
Supported Operating Systems
Windows
RealVNC software is tested and supported on operating systems supported by Microsoft.
For information on the Microsoft Lifecycle for Windows products, click here.
To find the support status of your Microsoft operating system, click here.
macOS
Apple does not publish an official policy but RealVNC commits to support VNC Server and VNC Viewer on the current and 2 previous versions of macOS.
Linux
Ubuntu
RealVNC software is supported on LTS releases supported by Canonical.
RedHat / CentOS
RealVNC software is supported on RedHat Enterprise Linux (and derivatives) supported by the operating system vendor in Full Support or Maintenance Support.
SUSE Linux Enterprise
RealVNC software is supported on SUSE Linux Enterprise supported by SUSE.
Raspberry Pi OS (previously called Raspbian)
RealVNC software is supported on Raspberry Pi OS (previously called Raspbian) releases that are not End-of-Life.
Other Linux Distributions
If you are using a Linux distribution not detailed above, whilst it is likely to work, RealVNC has not tested its software and therefore is unable to provide support.
iOS / iPadOS
RealVNC supports the current and previous 3 major releases of iOS / iPadOS.
Android
RealVNC software is supported on 64-bit devices running Android 7 and above.
NOTE: We are unable to support Android GO, Android forks (e.g. LineageOS) or rooted phones.
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