VNC Connect has two separate authentication systems, so no one password controls remote access.
RealVNC account password
You enter your RealVNC account credentials (email address and password) to sign in to VNC Viewer and discover remote computers, and also to sign in online to manage your account. If you forget this password, you can reset it by:
- Signing in to your account online by entering your email address, and clicking Next.
- Selecting Forgot password on the subsequent screen.
VNC Server password
You enter your VNC Server password at the point of actually trying to connect to a remote computer using VNC Viewer.
If you forget your VNC Server password, you can reset it by visiting the remote computer and:
- Right-clicking the VNC Server tray or notification icon to open the menu, and selecting Open:
- In the VNC Server dialog, selecting Change password, and following the instructions:
Professional or Enterprise subscription
VNC Server is integrated into the credentialing mechanism of the remote computer, which means that your VNC Server password (and username) are the same Active Directory or system credentials you usually use to log on to your desktop on the remote computer.
If you forget your system credentials, you will need to speak to your IT manager.