Additional setup steps required for RealVNC Connect on macOS

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When running RealVNC Connect on macOS, there are certain permissions required so that it runs correctly. For example, you must grant the Screen Recording and Accessibility permissions to RealVNC Server. If you do not grant these permissions you will see a blank screen in RealVNC Viewer and/or have view-only access.

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Please follow the steps below to set up RealVNC Server for macOS.

Screen Recording

When installing or connecting to RealVNC Server for the first time, you will be prompted to grant the Screen Recording permission, as shown below:

The end user will need to grant this permission so that you can view their screen.

To enable the permission click Open System Settings, then click the padlock icon at the bottom left to make changes:

2.png

When prompted, enter an administrator's username and password:
 Lock.png

Enable the option for vncagent and then click the padlock icon again:
 Slide.png

You will now be able to see the screen of your remote Mac.

Accessibility

When installing or connecting to RealVNC Server for the first time, you will be prompted to grant the Accessibility permission, as shown below:

The end user will need to grant this permission so that you can control their screen.

To enable the permission click Open System Settings, then click the padlock icon at the bottom left to make changes:

2.png

When prompted, enter an administrator's username and password:
 Lock.png

Enable the option for vncagent and then click the padlock icon again:
 Slide.png

You will now be able to control your remote Mac.

System Window Picker

When connecting to RealVNC Server for the first time, and then monthly afterwards, you will be prompted to allow vncagent to capture your entire screen and audio, as shown below:

vncagent_system_picker.png

We are working on an update to RealVNC Server that will not require this prompt in future.

Local Networks

When connecting to RealVNC Server for the first time, you may see a prompt to allow VNC Server to find devices on local networks, as shown below:

vnc_server_local_network.png

Allowing this permission ensures that you will not have any problems when making 

  • Cloud-brokered peer-to-peer connections
  • Direct connections between RealVNC Viewer and RealVNC Server on the same network.

You can check if this is enabled and/or toggle it on or off in System Settings > Privacy & Security > Local Network.

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