If you have a subscription which includes access to technical support, or you are a member of a team which includes access to technical support, we may be able to send you backup codes to allow you to login into your RealVNC account, where you can set up a new device or disable 2-step authentication completely (not recommended). We may ask for additional information to verify your identity.
This is done on a case-by-case basis, since we will only do so if we can be sure we know who you are!
In the first instance, please raise a support ticket and we’ll be in touch.
Unfortunately, we are not able to provide backup codes for customers with RealVNC Connect Home, Lite, or Essentials subscriptions.
Comments
Article is closed for comments.