On-Demand Assist - the new name for Instant Support
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This page lists platforms that are supported by VNC Connect (version 6+).
Please refer to the RealVNC Product Lifecycle Policy in addition to the tables below to check if a particular version or platform is supported by RealVNC.
VNC Server, for devices you want to control
If you have Device Access added to your subscription, you must download VNC Server to every device you want to access and control, and install and license it.
There’s no need to download VNC Server if you only have On-Demand Assist. You just need VNC Viewer.
Windows
| Windows version | VNC Server version |
|---|---|
| Windows 7 | 6.0.0 - 7.0.1 |
| Windows 8.0 | 6.0.0 - 7.0.1 |
| Windows 8.1 | 6.0.0 - 7.0.1 |
| Windows 10 | 6.0.0 and later |
| Windows 11 | 6.8.0 and later |
| Windows Server 2008 R2 (64bit) Desktop Experience required |
6.0.0 and later |
| Windows Server 2012 Desktop Experience required |
6.0.0 and later |
| Windows Server 2012 R2 Desktop Experience required |
6.0.0 and later |
| Windows Server 2016 Desktop Experience required |
6.0.0 and later |
| Windows Server 2019 Desktop Experience required |
6.7.0 and later |
| Windows Server 2022 Desktop Experience required |
6.10.0 and later |
Mac
| Mac version | VNC Server version |
| OS X Yosemite (10.10) | 6.0.0 - 6.7.4 |
| OS X El Capitan (10.11) | 6.0.0 - 6.7.4 |
| macOS Sierra (10.12) | 6.0.0 - 6.7.4 |
| macOS High Sierra (10.13) | 6.0.0 - 6.7.4 |
| macOS Mojave (10.14) (Setup required) |
6.3.2 - 6.10.1 |
| macOS Catalina (10.15) (Setup required) |
6.6.0 - 6.11.0 |
| macOS Big Sur (11) (Setup required) |
6.7.4 and later |
| macOS Monterey (12) (Setup required) |
6.8.0 and later |
| macOS Ventura (13) (Setup required) |
6.11.0 and later |
Linux
| Linux version | VNC Server version |
| Ubuntu 16.04 LTS | 6.0.0 - 6.9.1 |
| Ubuntu 18.04 LTS | 6.3.0 and later |
| Ubuntu 20.04 LTS | 6.7.2 and later |
| Ubuntu 22.04 LTS | 6.10.0 and later |
| RedHat Enterprise Linux (RHEL) 6.x | 6.0.0 - 6.7.4 |
| RedHat Enterprise Linux (RHEL) 7.x | 6.0.0 and later |
| RedHat Enterprise Linux (RHEL) 8.x | 6.7.0 and later |
| RedHat Enterprise Linux (RHEL) 9.x | 6.10.0 and later |
| CentOS 6.x | 6.0.0 - 6.7.4 |
| CentOS 7.x | 6.0.0 and later |
| CentOS 8.x | 6.7.0 and later |
| CentOS 9.x | 6.10.0 and later |
| SUSE Linux Enterprise 12 | 6.0.0 and later |
| SUSE Linux Enterprise 15 | 6.8.0 and later |
Raspberry Pi
| Raspberry Pi OS (formerly Raspbian) version | VNC Server version |
| Raspberry Pi OS 9 (Stretch) | 6.0.2 - 6.8.0 |
| Raspberry Pi OS 10 (Buster) | 6.7.0 and later |
| Raspberry Pi OS 11 (Bullseye) 32-bit and 64-bit | 6.9.0 and later |
iOS / iPadOS
| iOS / iPad OS version |
| iOS 14 |
| iOS 15 |
| iPadOS 14 |
| iPadOS 15 |
Android
| Android version |
| Android 7 (Nougat) 64-bit only |
| Android 8 (Oreo) 64-bit only |
| Android 9 (Pie) 64-bit only |
| Android 10 64-bit only |
| Android 11 64-bit only |
| Android 12 64-bit only |
| Android 13 64-bit only |
VNC Viewer, for devices you want to control from
For both Device Access and On-Demand Assist, you must download VNC Viewer to every computer or mobile device you want to exercise control from. VNC Viewer is freely available for anyone to use; there’s no need to license it.
On-Demand Assist is only available when using a Desktop version of VNC Viewer.
Windows
| Windows version | VNC Viewer version |
| Windows 7 | 6.0.0 - 7.0.1 |
| Windows 8.0 | 6.0.0 - 7.0.1 |
| Windows 8.1 | 6.0.0 - 7.0.1 |
| Windows 10 | 6.0.0 and later |
| Windows 11 | 6.21.920 and later |
| Windows Server 2008 R2 (64bit) Desktop Experience required |
6.0.0 and later |
| Windows Server 2012 Desktop Experience required |
6.0.0 and later |
| Windows Server 2012 R2 Desktop Experience required |
6.0.0 and later |
| Windows Server 2016 Desktop Experience required |
6.0.0 and later |
| Windows Server 2019 Desktop Experience required |
6.20.113 and later |
| Windows Server 2022 Desktop Experience required |
6.22.515 and later |
Mac
| Mac version | VNC Viewer version |
| OS X Yosemite (10.10) | 6.0.0 - 6.21.406 |
| OS X El Capitan (10.11) | 6.0.0 - 6.21.406 |
| macOS Sierra (10.12) | 6.0.0 - 6.21.406 |
| macOS High Sierra (10.13) | 6.0.0 - 6.21.406 |
| macOS Mojave (10.14) | 6.19.107 - 6.22.515 |
| macOS Catalina (10.15) | 6.19.923 - 6.22.826 |
| macOS Big Sur (11) | 6.21.118 and later |
| macOS Monterey (12) | 6.21.920 and later |
| macOS Ventura (13) | 6.22.826 and later |
Linux
| Linux version | VNC Viewer version |
| Ubuntu 16.04 LTS | 6.0.0 - 6.22.315 |
| Ubuntu 18.04 LTS | 6.18.625 and later |
| Ubuntu 20.04 LTS | 6.20.529 and later |
| Ubuntu 22.04 LTS | 6.22.515 and later |
| RedHat Enterprise Linux (RHEL) 6.x | 6.0.0 - 6.21.406 |
| RedHat Enterprise Linux (RHEL) 7.x | 6.0.0 and later |
| RedHat Enterprise Linux (RHEL) 8.x | 6.20.113 and later |
| RedHat Enterprise Linux (RHEL) 9.x | 6.22.515 and later |
| CentOS 6.x | 6.0.0 - 6.21.406 |
| CentOS 7.x | 6.0.0 and later |
| CentOS 8.x | 6.20.113 and later |
| CentOS 9.x | 6.22.515 and later |
| SUSE Linux Enterprise 12 | 6.0.0 and later |
| SUSE Linux Enterprise 15 | 6.21.920 and later |
Raspberry Pi
| Raspberry Pi OS (formerly Raspbian) version | VNC Viewer version |
| Raspberry Pi OS 9 (Stretch) | 6.0.2 - 6.21.1109 |
| Raspberry Pi OS 10 (Buster) | 6.20.113 and later |
| Raspberry Pi OS 11 (Bullseye) 32-bit and 64-bit | 6.22.207 and later |
iOS / iPadOS
| iOS / iPad OS version |
| iOS 12 |
| iOS 13 |
| iOS 14 |
| iOS 15 |
| iOS 16 |
| iPadOS 13 |
| iPadOS 14 |
| iPadOS 15 |
| iPadOS 16 |
Android
| Android version |
| Android 7 (Nougat) 64-bit only |
| Android 8 (Oreo) 64-bit only |
| Android 9 (Pie) 64-bit only |
| Android 10 64-bit only |
| Android 11 64-bit only |
| Android 12 64-bit only |
| Android 13 64-bit only |
On-Demand Assist, for end users you want to support
This section applies to the application downloaded by your end user. You will need to download VNC Viewer to connect to them.
Windows
| Windows version |
| Windows 10 |
| Windows 11 |
| Windows Server 2008 R2 (64bit) Desktop Experience required |
| Windows Server 2012 Desktop Experience required |
| Windows Server 2012 R2 Desktop Experience required |
| Windows Server 2016 Desktop Experience required |
| Windows Server 2019 Desktop Experience required |
Mac
| Mac version |
| macOS Big Sur (11) (Setup required) |
| macOS Monterey (12) (Setup required) |
| macOS Ventura (13) (Setup required) |
iOS / iPadOS
| iOS / iPad OS version |
| iOS 14 |
| iOS 15 |
| iPadOS 14 |
| iPadOS 15 |
Android
| Android version |
| Android 7 (Nougat) 64-bit only |
| Android 8 (Oreo) 64-bit only |
| Android 9 (Pie) 64-bit only |
| Android 10 64-bit only |
| Android 11 64-bit only |
| Android 12 64-bit only |
| Android 13 64-bit only |
Using an older operating system?
If you have an Enterprise subscription you can install VNC 5.x software on a range of legacy platforms.
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