What is My Organization?

My Organization is a new way of managing your cloud-enabled RealVNC Connect devices, allowing you to create an organized structure of devices that aligns with your organizational structure and arrange devices in a clear way.

Coming soon -  user permissions and roles for folders, providing much more granular and flexible access control for your device estate.

Accessing My Organization

To view and modify your organization, log in to the RealVNC Connect Portal and click Device Access on the left menu, followed by My Organization on the tabbed top menu.

On the My Organization screen you will see your Team (otherwise known as the root/parent team) at the top left, and your folders (otherwise known as child teams) spanning to the right. Each folder shows the number of devices it includes.

You can create up to a total 50 folders within your team, spanning a maximum of 10 nested levels.

Each folder can be assigned devices to organize them and, coming soon, you will be able to assign roles and permissions to users on specific folders providing much more granular and flexible access control.

Navigating My Organization

You can move around your organization by clicking and dragging, to pan the folders on display.

You can zoom in and zoom out, as well as zoom the structure to fit using the controls at the top right:

Adding a new folder

To add a new folder of devices, click the Add a folder button at the top right of the My Organization screen:

You can also add a folder to a specific location in your organization using the 3 dots menu of an existing folder and clicking Create child folder:

A popup will appear, enter the name of the folder, where the folder should be added within your organization and the computers to be included, then click the Create the folder button.

Editing a folder

To edit a folder, click the 3 dots menu on the folder you want to edit, then click Edit folder.

A popup will appear, where you can change one or more of the folder's name, where the folder lives in your organization and any computers from the root/parent team to add to the folder.

Click the Save changes button when you are done.

Removing a folder

To remove a folder from your organization, click the 3 dots menu on the folder you want to remove and then click Remove folder.

A popup will appear asking you to confirm the action. To proceed, click Continue and Remove.

Viewing the devices in a folder

In the RealVNC Connect Portal

In the RealVNC Connect Portal, to view the devices that belong to a folder, or to a folder and all subfolders, click the 3 dots menu on the folder that you want to view the devices for, then choose either to:

• View devices in the selected folder only; or
• View devices in the selected folder and its subfolders

After choosing an option, you will be taken to the All Devices page and see the relevant devices. You can view the devices in a different folder and/or subfolders using the Folder filter option:

For an in-depth guide on Advanced Filtering, click here.

In the RealVNC Connect v8 desktop app

In the RealVNC Connect v8 desktop app, your Team and folders are displayed in the My Organization section, found under the Devices menu on the left.

To view the devices in a folder, click on the folder name. You can expand or collapse a folder to see any child folders using the arrow icon to the right of the team/folder name.

Adding devices to folders

You can add devices to folders either when creating the folder, or by editing an existing folder. On the add/edit folder dialog, click into the Add Devices box:

A dropdown list will appear showing all devices that are available to be added. Note, you can only add devices to a folder when they are in the root team. Devices already in a folder will not be shown here.

To find a specific device, start typing the name of the 

Removing devices from folders

To remove a device from a folder and place it back