logo
Community Sign in
What can we help you with?
  1. RealVNC Help Center
  2. Knowledgebase
  3. On-Demand Assist

On-Demand Assist

Follow New articles New articles and comments
  • What On-Demand Assist session events are logged for review purposes?
  • How do I see session history for On-Demand Assist?
  • How should a technician log out or lock a remote computer?
  • How should a technician reboot a remote computer during an On-Demand Assist session?
  • How does a technician start an On-Demand Assist session?
  • How do I name an On-Demand Assist technician?
  • How do I add On-Demand Assist to my subscription?
  • What platforms are available for On-Demand Assist?
  • Do I need to install and license any software to use On-Demand Assist?
  • Can an On-Demand Assist technician perform administrative operations?
  • Can an On-Demand Assist technician transfer files?
  • Can an On-Demand Assist technician and end user chat, or leave a message?
  • Can an end user stop an On-Demand Assist session?
  • What happens if an On-Demand Assist session is interrupted?
  • Can I monitor an in progress On-Demand Assist session?
  • Can an On-Demand Assist technician see their own session history?
  • Can I customize On-Demand Assist branding for the end user?

Can't find what you're looking for?

Let us help you right now!

Submit a request

Copyright © RealVNC® Limited. All rights reserved. RealVNC®, VNC® and RFB® are trademarks of RealVNC® Limited.