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Instant Support

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  • What Instant Support session events are logged for review purposes?
  • How do I see a complete Instant Support session history?
  • How should a technician log out or lock a remote computer?
  • How should a technician reboot a remote computer?
  • How does a technician start a session?
  • How do I name a technician?
  • How do I add instant support to my subscription?
  • What platforms are available for instant support?
  • Do I need to install and license any software to use instant support?
  • Can an instant support technician perform administrative operations?
  • Can an instant support technician transfer files?
  • Can an instant support technician and end user chat, or leave a message?
  • Can an end user stop an instant support session?
  • What happens if an instant support session is interrupted?
  • Can I monitor an in progress Instant Support session?
  • Can an Instant Support technician see their own session history?
  • Can I customize Instant Support branding for the end user?

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