Instant Support
- What session events are logged for review purposes?
- How do I see a complete session history?
- How should a technician log out or lock a remote computer?
- How should a technician reboot a remote computer?
- How does a technician start a session?
- How do I name a technician?
- How do I add instant support to my subscription?
- What platforms are available for instant support?
- Do I need to install and license any software to use instant support?
- Can an instant support technician perform administrative operations?
- Can an instant support technician transfer files?
- Can an instant support technician and end user chat, or leave a message?
- Can an end user stop an instant support session?
- What happens if an instant support session is interrupted?
- Can I monitor an instant support session in progress?
- How do I see a complete instant support session history?
- Can an instant support technician see their own session history?
- Can I customize instant support branding for the end user?