Sales and licensing
- How has licensing changed between VNC 6.x and VNC 7.x?
- Tax queries (EU VAT and US sales tax)
- Changing VNC Connect subscription owner
- Which subscription is right for me?
- Service Cancellation / Reactivation
- How do I add device access to my subscription?
- How do subscriptions work with User Mode and Virtual Mode?
- What happens if I don’t renew?
- How long does a subscription last?
- Are there any usage restrictions?
- What does a subscription entitle me to?
- Managing billing details on your account
- Applying an offline license to VNC Connect
- Invoice and Payment queries
- What is non-commercial use?
- How do I subscribe to VNC Connect?
- What are Device Access and On-Demand Assist?
- Can I take a trial?
- What happens at the end of my trial?
- Do you offer discounts for educational, religious or not-for-profit institutions?
- Where is my invoice?
- Why have I received an invoice but payment has not been taken?
- Where is my license key?
- How do I renew my subscription?
- Can I have my subscription re-applied automatically from the cloud when I renew, even if I don't want cloud connectivity?
- Can I add capacity mid-subscription?
- Can I get a refund?
- What are RealVNC’s support hours?