logo
Community Sign in
What can we help you with?
  1. RealVNC Help Center
  2. Knowledgebase
  3. Sales and licensing

Sales and licensing

Follow New articles New articles and comments
  • Tax queries (EU VAT and US sales tax)
  • Changing VNC Connect subscription owner
  • Which subscription is right for me?
  • Service Cancellation / Reactivation
  • How do I add device access to my subscription?
  • How do subscriptions work with User Mode and Virtual Mode?
  • What happens if I don’t renew?
  • How long does a subscription last?
  • Are there any usage restrictions?
  • What does a subscription entitle me to?
  • Managing billing details on your account
  • Updating an Enterprise License key
  • Invoice and Payment queries
  • What is non-commercial use?
  • How do I subscribe to VNC Connect?
  • What are Device Access and On-Demand Assist?
  • Can I take a trial?
  • What happens at the end of my trial?
  • Do you offer discounts for educational, religious or not-for-profit institutions?
  • Where is my invoice?
  • Why have I received an invoice but payment has not been taken?
  • Where is my license key?
  • How do I renew my subscription?
  • Can I have my subscription re-applied automatically from the cloud when I renew, even if I don't want cloud connectivity?
  • Can I add capacity mid-subscription?
  • Can I get a refund?
  • What are RealVNC’s support hours?

Can't find what you're looking for?

Let us help you right now!

Submit a request

Copyright © RealVNC® Limited. All rights reserved. RealVNC®, VNC® and RFB® are trademarks of RealVNC® Limited.