Sales and licensing
- Tax queries (EU VAT and US sales tax)
- Local support now available for VNC Connect customers in Australia/New Zealand
- Changing VNC Connect subscription owner
- Why does VNC Server 5.x say my license has expired?
- Which subscription is right for me?
- Service Cancellation / Reactivation
- How do I add device access to my subscription?
- How do subscriptions work with User Mode and Virtual Mode?
- What happens if I don’t renew?
- How long does a subscription last?
- Are there any usage restrictions?
- What does a subscription entitle me to?
- How has licensing changed between VNC 5.X and VNC Connect?
- Managing payment methods on your account
- Updating an Enterprise License key
- Invoice and Payment queries
- What is non-commercial use?
- How do I subscribe to VNC Connect?
- What are device access and instant support?
- Can I take a trial?
- What happens at the end of my trial?
- Do you offer discounts for educational, religious or not-for-profit institutions?
- Where is my invoice?
- Why have I received an invoice but payment has not been taken?
- Where is my license key?
- How do I renew my subscription?
- Can I get my Enterprise license key re-applied automatically via the cloud when I renew, even if I don't want cloud connectivity?
- Can I add capacity mid-subscription?
- Can I get a refund?
- What are RealVNC’s support hours?