Troubleshooting
- Known issue when launching VNC Server in Windows 10/11
- CREATOR OWNER permissions are not applied correctly in VNC Server 6.9.0 and 6.9.1 on Windows
- Disabling direct capture on Raspberry Pi using the command line
- How do I disable Wayland to use VNC Connect?
- Flashing VNC Viewer image when connecting to VNC Server on Windows 11
- Why can I no longer print to my local printer when connected to my remote Windows computer?
- Why do I get an "Access denied to VNC Server; please sign in to connect" error message when trying to connect to a VNC Server?
- Keyboard shortcuts stop working in VNC Connect
- How do I obtain Diagnostics for RealVNC Support?
- Display issues when connecting to VNC Server running on Linux
- Why doesn't VNC Server start on boot on Windows / MacOS?
- How do I obtain Session information for RealVNC Support?
- Why do I get an "Access is denied" error message when connecting to VNC Server?
- Known Issues when connecting to macOS Mojave (10.14) and later
- How do I generate debug logs in VNC Connect?
- Why can’t I connect?
- Why does VNC Viewer disconnect when I switch apps? (iOS)
- VNC Server does not start on Raspberry Pi unless a mouse/keyboard are connected
- VNC Server is not licensed correctly
- Why do I see a low resolution when connected to VNC Server for Windows on a headless/virtual machine?
- VNC Viewer appears multiple times in the Dock on Mac OS Mojave
- What do I do if I don't receive an email for email verification/password reset/device authorization?
- How do I contact RealVNC?
- Dynamically-filled/form field PDFs do not print correctly with VNC Connect
- Could not manipulate the mirror driver
- What should I do if my VNC Server or VNC Viewer app crashes?
- Why is my mouse/cursor shown as a small dot when connecting to VNC Server running on Windows?
- How do I re-join a VNC Server to the cloud, or change which team VNC Server belongs to?
- An authentication error occurred. See the VNC Server error log for details.
- VNC Viewer is no longer remembering my passwords