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Troubleshooting

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  • Issues accessing the toolbar in VNC Viewer for Android on devices running Android 13
  • Popup for "VNC Viewer would like to paste from..." appearing on iOS/iPadOS 16
  • Bluetooth/physical keyboard not working in VNC Viewer for iOS with iOS/iPadOS 16
  • Known issue when launching VNC Server in Windows 10/11
  • CREATOR OWNER permissions are not applied correctly in VNC Server 6.9.0 and 6.9.1 on Windows
  • Disabling direct capture on Raspberry Pi using the command line
  • How do I disable Wayland to use VNC Connect?
  • Flashing VNC Viewer image when connecting to VNC Server on Windows 11
  • Why can I no longer print to my local printer when connected to my remote Windows computer?
  • Why do I get an "Access denied to VNC Server; please sign in to connect" error message when trying to connect to a VNC Server?
  • Keyboard shortcuts stop working in VNC Connect
  • How do I obtain Diagnostics for RealVNC Support?
  • Display issues when connecting to VNC Server running on Linux
  • Why doesn't VNC Server start on boot on Windows / MacOS?
  • How do I obtain Session information for RealVNC Support?
  • Why do I get an "Access is denied" error message when connecting to VNC Server?
  • Known Issues when connecting to macOS Mojave (10.14) and later
  • How do I generate debug logs in VNC Connect?
  • Why can’t I connect?
  • Why does VNC Viewer disconnect when I switch apps? (iOS)
  • VNC Server does not start on Raspberry Pi unless a mouse/keyboard are connected
  • VNC Server is not licensed correctly
  • Why do I see a low resolution when connected to VNC Server for Windows on a headless/virtual machine?
  • VNC Viewer appears multiple times in the Dock on Mac OS Mojave
  • What do I do if I don't receive an email for email verification/password reset/device authorization?
  • How do I contact RealVNC?
  • Dynamically-filled/form field PDFs do not print correctly with VNC Connect
  • Could not manipulate the mirror driver
  • What should I do if my VNC Server or VNC Viewer app crashes?
  • Why is my mouse/cursor shown as a small dot when connecting to VNC Server running on Windows?
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