Troubleshooting
- What do I do if I don't receive an email for email verification/password reset/device authorization?
- Why do I get an "Access denied to VNC Server; please sign in to connect" error message when trying to connect to a VNC Server?
- Keyboard shortcuts stop working in VNC Connect
- How do I obtain Diagnostics for RealVNC Support?
- Why doesn't VNC Server start on boot on Windows / MacOS?
- How do I obtain Session information for RealVNC Support?
- Why do I get an "Access is denied" error message when connecting to VNC Server?
- Known Issues when connecting to macOS Mojave, Catalina and Big Sur (10.14, 10.15 and 11.0)
- How do I generate debug logs in VNC Connect?
- Why can’t I connect?
- iPadOS - Issues with VNC Viewer
- Why does VNC Viewer disconnect when I switch apps? (iOS)
- VNC Server does not start on Raspberry Pi unless a mouse/keyboard are connected
- VNC Server is not licensed correctly
- Why do I see a low resolution when connected to VNC Server for Windows on a headless/virtual machine?
- VNC Viewer appears multiple times in the Dock on Mac OS Mojave
- How do I contact RealVNC?
- Dynamically-filled/form field PDFs do not print correctly with VNC Connect
- Could not manipulate the mirror driver
- Mouse cursor disappears after upgrading to VNC Viewer for Android v3.4.0
- What should I do if my VNC Server or VNC Viewer app crashes?
- Why is my mouse/cursor shown as a small dot when connecting to VNC Server running on Windows?
- How do I rejoin a VNC Server to the cloud, or change which team VNC Server belongs to?
- An authentication error occurred. See the VNC Server error log for details.
- VNC Viewer is no longer remembering my passwords
- Too many security failures
- I can't send a Ctrl-Alt-Delete combination to my Windows computer
- Why is VNC Server not currently listening for Cloud connections?
- Application windows are resized or moved to one monitor when VNC Viewer connects
- Display issues when connecting to VNC Server running on Windows 10