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Ubuntu 18.04 drops Enterprise license in Service Mode

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Diego Gastón
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Hello, everybody,

I am experiencing some technical problems installing a VNC Connect Enterprise license in an isolated (no connected to Internet) Ubuntu 18.04 system.

I have Wayland disabled and vnclicense adds the key without problem. But once I run the vncserver-x11 service, it drops the license and vnclicense -check shows no license installed and I am not able to connect from my realvnc-viewer, it arise the error code 10054 (connection reset by peer). I have another Ubuntu 18.04 working well with another Enterprise license.

Furthermore, I have tested a free VNC flavour (tigervnc) and it works well.

Any advice is wellcome. Thanks in advance.

Diego

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    Jack N RealVNC
    (Edited )

    Hi Diego,

    Thanks for posting! It sounds like the license information may be being overwritten by older cloud licensing information. To check if this is the case, please can you check if the below file exists, and if it does, delete it and try again?

    /root/.vnc/config.d/vncserver-x11.d/CloudCredentials.bed

    Thanks,

    Jack

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    Diego Gastón

    Hi Jack,

    You are right, that was the problem and deleting that file solved the issue.

    Thank you very much !!

    Diego

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    Jack N RealVNC

    Hi Diego,

    No problem at all, I'm pleased that did the trick!

    Thanks,

    Jack

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