vnc connection cannot enter user name？
I don't understand why the username cannot be entered. I should have to enter my user name and then my password to log in properly.
I don't understand why the username cannot be entered. I should have to enter my user name and then my password to log in properly.
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I have a same question.
I can sign in with my email and password, but I input User name and password, then does not connect.
I guess User name is wrong?? Which one will be user name on my profil?
RealVNC team can answer for this? I also had same doubt.
having the same issue over here too... I tried to go to the export and changing the userName to see if that would override the empty user @ login but that didn't work... any actual feedback on this would be great... Bin Hu, October is gone!!!!
Same problem here. Andy support for this now we are into October?
My problem was solved, but everyone's situation may be different from mine. I was having problems connecting to the Raspberry Pi at the time, and after I couldn't connect, I had to connect to the Raspberry Pi through the monitor and found that the vnc on it was prompting me that I hadn't used it for too long or something, so it was disabling something, and I needed to re-enable user login in the settings, and then my vnc would be able to enter the username.
Same problem as stated above with an empty userbanme. Since noone from RealVnc ever answered this post from 2022, I am starting to wonder if our company should start looking for another solution for remote support.
We have been using RealVnc for about 5 years without issues but not getting any support when you get a very bizarre and seemingly rare issue is not the way to keep your customers happy.
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