RealVNC Freezes (slow response) on Windows 11 PC.
I've got the RealVNC Server: 6.9.1 (r46706) x64 (Mar 24 2022 16:16:05) installed on a Mac Mini (M1, 2020) running macOS Monterey version 12.3.1, chip Apple M1, Memory 8 GB.
I connect to this Mac Mini M1 using RealVNC Viewer: 6.21.1109 (r45988) x64 (Nov 9 2021 13:14:09).
The Viewer always seems to connect to the Mac Mini M1 without problem. But after the connection is made, and I being interacting with the Mac Mini M1 desktop, the RealVNC Viewer connect often freezes. Sometimes the freeze last for 15 or more seconds. And then sometime the RealVNC Viewer acts smoothly as expected.
I've tried updating both the RealVNCViewer and the RealVNC Server, and I believe I'm on the latest versions of both Viewer and Server.
Any advice on how to make the RealVNC experience always be smooth with no intermittent freezing of the Mac Mini M1's desktop image?
Thanks
Comments
Hi Jim,
I have a similar issue where I remote VNC to Windows 11 from different platforms, e.g., Linux or Mac. My observation is the display doesn't immediately refresh/update whenever I scroll the mouse wheel fast. This gives me the illusion of freezen display. However, the remote display actually does update as the mouse wheel is scrolled up and down fast.
I haven't expierenced this issue until the latest version of RealVNC server 6.10.1 with RealVNC viewer 6.22.315. I can't find any configuration parameters for the display update rate or anything related to the mouse wheel scrolling speed.
This seems to be a bug to me. Do you experience this issue when you scroll the mouse wheel fast?
Thanks
I have this same issue on 7.12.1 r21 server on windows 10. Scrolling tends to work fine and then freeze for seconds at a time.
Edit: This only appears to happen with the mouse wheel. Keyboard scrolling and "autoscroll" (middle click scrolling) seems unaffected.
Me too! v7.12.1 Windows 11 viewer and Mac Mini M1 running v7.12.1 (r21) server.
My experience is that the Viewer freezes rock solid. Never regains consciousness. Dead.
What's really weird is that if I'm typing an email, the screen will freeze at some point but I might continue typing for a little while before I notice the screen freeze. When I kill the Viewer window, and restart the Viewer, the additional character have been received. So its literally, just the screen viewer that freezes. The keyboard obviously is still connected.
The most galling thing is that I only needed the "Essentials" subscription, but was FORCED to upgrade to "Business Premium" to get "support". So far nothing has changed. I can use the app for usually between 5-10 seconds to 10-15 minutes, but, at some point, the viewer will freeze.
As I mentioned to the support rep, Google Remote Desktop doesn't freeze - at all. The only downside is that keyboard shortcuts for copy and paste don't work. I'd rather use RealVNC - especially having parted with $$ for the app and, ironically, for support.
Sorry for the rant, but this is really poor IMHO.
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