Is it possible to connect in to a RDP session?

Hello,

From time to time we have the case that users are connected via RDP on the client and need support. However, we cannot connect to the RDP session on the client because the confirmation pop-up is not displayed in the RDP session.

Is there a solution for this?

 

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  • Official comment

    Hi Marco,

    Yes, you can achieve this by running VNC Server in User Mode, which requires an Enterprise subscription. You can start VNC Server in User Mode by running vncserver.exe that is found in C:\Program Files\RealVNC\VNC Server

    User Mode does not support cloud connectivity, only direct connectivity.

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