Bought Anual subscription on Essentials, but still asking to buy subscription.
Although I bought an Essential yearly subscription, I'm continually asked to buy more subscriptions when I try to connect to other computers.
Can anybody please tell me why this is happening?
Thanks a lot.
Comments
Hi Michael, thanks for reaching out. RealVNC Connect Essentials allows you to access up to 3 remote devices with 1 active connection at a time.
Could you confirm how many computers you're trying to connect to and whether you're signed in using the same account associated with your subscription?
I'm trying to connect to a Raspberry Pi with the same account I got with the subscription. I'm not sure what I'm doing wrong.
Hi Fabian,
Thanks for sharing this. Since you're connecting to a Raspberry Pi, could you confirm which Raspberry Pi OS and RealVNC Server version you're using?
Please also check that RealVNC Server on your Raspberry Pi is licensed to the team associated with your Essentials subscription.
You can refer to our Raspberry Pi setup guide here: https://help.realvnc.com/hc/en-us/articles/360002249917-RealVNC-Connect-and-Raspberry-Pi
Let us know what message you're seeing when you try to connect so we can help narrow this down.
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