VNC Server 6.7.2 or 6.7.4 installs into USER MODE with no taskbar icon
Hi Guys, I hope you can help me please. We have just 3 users using VNC Connect (with VNC Server in 'Service Mode') which was working well however one PC hard drive crashed. This device has been repaired with a new SSD drive and a totally new, clean Windows 10-20H2 installation. Having then attempted to re-instate VNC Server onto this PC, it fails to run, there is no Taskbar icon and the VNC Viewer user gets an error that the 'server is not accepting connections'.
As background - the VNCServer installation seems to go as expected, completes and the 'Sign in to licence VNC Server' window appears. Having entered email and password, the window to give a device password comes up and that's entered, the install continues, shows the PC name & description and states "This computer is now ready to receive connections from VNC Viewer" ... but it is NOT ready.
Having looked at several documents on the website I have also tried running VNCServer.exe and this does then put the icon onto the taskbar, with a red x. Upon inspection the installation seems to have defaulted to 'User Mode' and there is no option to look at or configure settings, other than 'Enter Enterprise Licence'. Although I also found information on your website, I cannot see any way to change the 'mode' to 'Service'.
Any help would be much appreciated please as I have tried several times to re-install this, including ensuring the 'Program Data\RealVNC' folder is deleted after un-install & then the PC rebooted before re-trying the installation.