RealVNC is not serious about customer service.
I was locked out of an important remote test computer due to an upgrade of RealVNC software and package options which are just to get more money. This change caused two sessions to be running and you can't close sessions without upgrading the software first. Horrible deployment strategy. I've tested Anydesk software and it works much better so I'm dropping my RealVNC subscription for good. Oh, and unlike RealVNC, Anydesk has a phone number where you can call and get support rather than a useless chat bot.
Comments
Hi,
Many thanks for your post. Phone and video call support is available on Business Premium and Enterprise subscriptions that meet the below thresholds:
Per Device: 50 devices or more
Per User: 5 users or more
Per Concurrent Session: 5 or more
If you have an eligible subscription then the phone numbers are available on the Billing page of the online portal at https://manage.realvnc.com. The Billing page is accessible via the top right Profile icon menu for Admins and Owners of the team.
We are more than happy to help via our email/ticket system, or via live chat on our website and help center by using the blue widget found in the bottom right corner https://help.realvnc.com/hc/en-us
We are currently experiencing an extremely high volume of requests and responses are taking longer than we'd like, and you may not be able to reach an agent on live chat immediately. If our agents are not available, you will be prompted to leave a message.
We currently aim to respond to all customer enquiries within 1 business day, between 10AM and 9PM UK time, Monday to Friday however we are working on adding additional resource to provide a greater level of support, 24 hours a day, 5 days a week.
Kind regards,
Jack N
Support Manager
Dave, Do an internet search on "AnyDesk security breach" before you decide.
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