Move computers from Home to Lite

Hiya! I’ve got two devices in my Home team and would like to move them to my Lite team before the Home subscription gets deactivated. Would anyone know how to do this? Thank you very much, Mark
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  • Posting to ensure I receive notification ...

    I imagine there will be many requests for this same information as the interface is not at all intuitive

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  • Actually, after a bit of time rooting around the FAQs, the following functions to move devices between Teams:

    Menu box top right
    Licensing

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  • I can’t seem to find ‘licensing’.

    The menu in the upper right corner shows: Account, profile, security, billing, restart setup, and log out.

    iPad Pro, desktop and mobile website.

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  • I have the same issue and need to move five devices from the Home Team to my Professional Team.

    There does not appear to be any obvious way to do this.

     

    Paul

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  • It turns out to be fairly straight forward.

    To move devices to your other team, all you need to do is re-run the License Wizard as shown from the link below.

    https://help.realvnc.com/hc/en-us/articles/360006823572-How-do-I-re-join-a-RealVNC-Server-to-the-cloud-or-change-which-team-RealVNC-Server-belongs-to 

    You can run the license wizard either on the remote device itself, or while connected using RealVNC Viewer. 

    I have just done this on five machines remotely and it worked perfectly.

    Paul

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  • This works the same on Raspberry Pi, although the menu interface looks a little different.  For clarity, this needs to be performed on the server interface of the device that is being controlled.  A lite subscription can be activated here - Lite - RealVNC®

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  • Hi Duane.
    I have a couple of headless Raspberry Pi's that have been running quite happily on Home for some years - but I need to transition them to the new Lite subscription (or find a different way to do this without using RealVNC).

    I have set up a new Lite account and activated it on this PC.
    Can you tell me (in simple terms) what I need to do at the RPi end to make it all work, and can it be done without carting a mouse, keyboard and monitor out to the workshop where one of the RPi's is located?

    Many thanks
    Adrian

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  • Hey Adrian,

    Sure!

    Before your Home subscription expires (mine is set to expire on June 17, 2024) login to each of you Pi's using your Home account just as you always do.  Once you have logged on right click on the RVNC server icon at the top of the screen.  Next click on "Licensing..." in the menu that appears.  Next logon to the licensing server using your RVNC online account username and password.  Since you have already set up a new Lite account (as you said in your post) you should see both your Home account and your new Lite account.  Simply assign the Pi to your new Lite account.  Rinse, lather and repeat for your other RPi and you are good to go.  I *think* that once we have transferred our RPis to our new Lite account, all we have to do is wait for RVNC to delete our empty Home accounts.  I have not figured out a way to manually do it now instead of waiting for them to do it for me.  I hope this helps!  

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  • Hi Duane. Thanks so much for that detailed description - saves me blundering about in the dark!
    I'll give that a try later.
    Background is - my main use for the Pi at the moment is a little installation that takes a signal from a thermocouple (inside my big, home-built, glass-fusing kiln, in the workshop), conditions it, and draws a graph of the actual 8-hour-long firing process, so I can view it remotely on this pc, and see when the firing is complete.

    I lashed the Pi setup together about 9 years back, and, since then, it's just worked (and I've forgotten how I configured RealVNC!).
    Hopefully, with your helpful narrative, I can transition to the Lite account and life can continue as before.

    Pic below shows the graphical output from the remote Pi  

    and the very un-pretty lash-up. The relay board is a left-over from when I had ambitions to use the Pi itself to control the kiln.. but, in the end, I bought in a ready-made controller and got on with the business of melting glass...


    Thanks again
    Adrian

     

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  • Thank you all for educating me!

    It was so frustrating until now.

    Alfred

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  • Now that they have locked access to my devices on Home, it seems you have to do it from the server device itself. For me that means driving 600km and trying to hook up a keyboard, mouse and screen to a headless device installed in an electrical system running various aspects of my 2nd home. How unbelievably stupid! They need to come with a reasonable solution really soon.

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  • Haha at the top of this page it says "all systems operational". Not really

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  • Blanckenseed I get it. For me it's 1000km. It's a computer I set up for my 96 year old dad. He has a computer emergency that needs to be fixed and doesn't know how to do it. I usually just log on to his computer and show him. (And BTW, this problem is easily solved by simply opening a new tab and continuing, but I've only showed him how to do it 50 times). The thing that makes me livid is that I had absolutely zero warning that anything was about to change. I would have happily logged into his computer and changed the licensing myself but had no idea this was needed and now it's too late. Does anyone with any authority monitor these forums, this is a HUGE problem.

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