Black screen only on MacOS login
When a user is logged into the affected MacOS device (Intel iMac Pro on Sonoma), RealVNC works as expected, but when a user logs out, RealVNC only shows a black screen with a mouse cursor. Sometimes, on a fresh reboot, I might be able to see and control the login screen, but this consistently stops working once a user logs in and out.
This is on a fresh install of Sonoma, with screen record and accessibility permissions allowed for vncagent and RealVNC Server applications, and Filevault is not enabled for this device.
I have also tested a similar device - an M1 MacBook Pro - using the same settings, and this test device does not experience the same issue, I am able to see and control the screen regardless of if a user is logged in or not.
Comments
I am experiencing the same issue. I tested accessing the MBP locally, thinking it may be a network or firewall issue. I experienced the same situation. has anyone else experienced or resolved this?
Is there any answer for this? Can't get a hold of anyone at support and their articles are useless on taking care of this issue. =(
Here is what worked for me. Steps I took in this order:
For both systems:
On the destination system after restarting:
The ‘vncagent' and ‘vncserver' are located in ~/Library/vnc
Since completing these steps, I have resolved the issues.
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