Windows VNC Server not listening for cloud connections, but PC is connected

Hi, we have a remote Windows computer running VNC Server. It's been a totally reliable way to remotely administer that PC for years. But today I tried to connect via VNC but got the error that the server was not listening for cloud connections. I connected to the machine via ssh and saw that vncserver.exe and vncagent.exe and vncserverui.exe are running. I stopped and restarted the service from the command line with "vncserver.exe -service -stop" and "vncserver.exe -service -start", with no error messages, but am still seeing that the server is not listening. I hope someone can offer a suggestion on how to joggle it and get it to start listening again. Thank you!



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