VNC viewer hang

All of a sudden the viewer hangs on "contacting real VNC services" and returns after several minutes a connection error and instructing me to check my internet. The internet is working fine and I am able to connect with other remote apps. This just happened after months of problem free operation. No indication there is a system problem or otherwise. Very puzzling

Thanks

Dave

9

Comments

18 comments
  • Experiencing the same here. Status page says RealVNC services are not down but I can't connect to anything.

    6
    Comment actions Permalink
  • same here

    6
    Comment actions Permalink
  • Same here - I was connected until about 5:30 EST then can't connect again after that

    5
    Comment actions Permalink
  • we just started seeing same issue. Most our devices are in one location and I get the error described above. I then tried to connect to other devices same account in another physical location and still same error. Waiting on real vnc to update their operation status..

    Thought i was the only one seeing this issue 

    4
    Comment actions Permalink
  • Something tells me status.vnc.com isn't really status...

    3
    Comment actions Permalink
  • 4
    Comment actions Permalink
  • I am seeing the samething.  Normally I see an issue on the status page when this happens thou

    3
    Comment actions Permalink
  • Same thing - logs are just filled with:

    <14> 2023-08-18T23:14:46.715Z <RedactedMachineName> vncviewer[14704]: Child: 7408: SslIo: Handshaking error: ssl_handshake: SSL - A fatal alert message was received from our peer

    3
    Comment actions Permalink
  • Unable to connect to any of my computers this afternoon.

    Must be a VNC problem.

    4
    Comment actions Permalink
  • same issue here.

    1
    Comment actions Permalink
  • Cannot connect from any of 5 computers to any other.  Connection fails after time out.  For awhile VNCServer would disconnect from RealVNCServices.  Had to restart the service.  Computer would then disconnect soon after.  This was true of all computers, but now this behavior has abated.  Also tried direct connect to computer IP on same subnet (192.168.1.xx) -- still failed.  Tried removing one computer from VNC Team and and repolacining server 7.6.0 with 7.5.0, then 6.9.1 -- no help.

    1
    Comment actions Permalink
  • Status page says a "fix" has been implemented but I still cannot connect to anything. Anyone else having any luck?

    0
    Comment actions Permalink
  • So I have tried from three separate locations to connect to two different locations, Each location with multiple devices. Using two different accounts and zero luck. Still not fixed. I haven't been able to connect since late morning.

    0
    Comment actions Permalink
  • mine is still stuck on "Contacting RealVNC services..." and after a while, it shows: "Hosted Bootstrap error: No more Bootstrap servers"

    am able to connect to my remote machine via ssh or using screen share (on mac). so this is definitely an issue on RealVNC side.

    2
    Comment actions Permalink
  • Looks like mine is back up now. Hope it's resolved for everyone else!

    Dave

    0
    Comment actions Permalink
  • same here, from my android phone & PC also "contacting realvnc services..." and end up with "bootstrap server...."

    0
    Comment actions Permalink
  • Now working fine on all computers.

    0
    Comment actions Permalink

Please sign in to leave a comment.

Didn't find what you were looking for?

New post