Knowledgebase

RealVNC account

• I can't see the reCAPTCHA - how do I sign in to my RealVNC account?
• I’ve lost my backup codes or mobile authenticator app - how do I sign in to my RealVNC account?
• How do I close my account?
• Can I get a refund?

Getting started

• Where is my license key?
• How do I get started with VNC Connect on Windows and Mac?
• How do I get started with VNC Connect on Linux?
• Do I need to configure ports, firewalls or routers?
• Can I install and license VNC Connect over RDP?

Security and privacy

• Is RealVNC GDPR-compliant?
• What is my password?
• How do I reset my password?

Virtual Mode

• Why does VNC Server in Virtual Mode on Linux appear to hang or show a gray screen?
• How do I use VNC Server in Virtual Mode on Linux in conjunction with the system Xorg server?

Troubleshooting

• Why is VNC Server not currently listening for Cloud connections?
• How do I resolve or workaround my error message?

Known Issues

• The VNC Server tray icon is not available in Gnome
• Elevation fails for the license wizard on Ubuntu 17.04+
• Application windows are resized or moved to one monitor when VNC Viewer connects
• Black or blank screen when connecting to VNC Server running on Windows 10
• Problems viewing VNC Server on headless devices
• SSO fails on *NIX with error: "Unspecified GSS failure"

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