Knowledgebase
Sales and licensing
- Why have I received an invoice but payment has not been taken?
- Can I get my subscription/license key re-applied via the cloud, even if I don't want cloud connectivity?
- How do I buy VNC Connect?
- What are device access and instant support?
- What happens at the end of my trial?
- Do you offer discounts for educational, religious or not-for-profit institutions?
RealVNC account
- How do I check the status of RealVNC's cloud service?
- Why am I being asked to check my email each time I sign in to my RealVNC account?
- I can't see the reCAPTCHA - how do I sign in to my RealVNC account?
- I’ve lost my backup codes or mobile authenticator app - how do I sign in to my RealVNC account?
- How do I change the email address associated with my account?
- How do I add a remote computer to a team, or to a different team?
Using VNC Connect
- What are VNC Connect, VNC Server and VNC Viewer, and which app do I install where?
- What platforms does VNC Connect support?
- Can I take a trial?
- How do I get started with VNC Connect on Windows and Mac?
- How do I get started with VNC Connect on Linux and Raspberry Pi?
- How do I configure mixed-version deployments of VNC Server on Windows computers using Group Policy?
Security and privacy
- Is RealVNC GDPR-compliant?
- What is my password?
- How do I reset my password?
- Does VNC Connect support multi-factor authentication?
- Can I blank the screen of a remote computer while I'm connected to it?
- How do I view logs for cloud connections to VNC Server under Windows?
Virtual Mode
Troubleshooting
- VNC Server does not start on Raspberry Pi unless a mouse/keyboard are connected
- How do I obtain Diagnostics for RealVNC Support?
- VNC Server is not licensed correctly
- What do I do if I don't receive an email for email verification/password reset/device authorisation?
- How do I contact RealVNC?
- Bluetooth/physical keyboard not working in VNC Viewer on iOS 12