Knowledgebase
FAQs and how-to articles
Sales and licensing
- Tax queries (EU VAT and US sales tax)
- Local support now available for VNC Connect customers in Australia/New Zealand
- Changing VNC Connect subscription owner
- Why does VNC Server 5.x say my license has expired?
- Which subscription is right for me?
- Service Cancellation / Reactivation
Accounts and teams
- Support for VNC Connect Home subscriptions
- Switching accounts in VNC Viewer
- Why has my account been suspended or disabled?
- How do I remove a person from a team?
- How do I remove a remote computer from a Team?
- Can I configure which people can access which remote computers?
Security and privacy
- VNC Connect Viewer hang (CVE-2021-41380)
- How do I use Duo to enable 2FA for connections to VNC Server?
- Centralising VNC Server logs and reporting events with Elastic Stack
- How do I use a YubiKey to connect to a VNC Server using Certificate authentication?
- How do I set up 2-step authentication for my RealVNC account
- Privacy Policy
Deployment and getting started
- How do I get started with VNC Connect on Windows and Mac?
- How do I get started with VNC Connect on Linux?
- What are VNC Connect, VNC Server and VNC Viewer? Which app do I install where and where can I download them?
- Using the RealVNC Help Center
- What can and can't I do?
- Is remote access safe?
Connectivity and remote control
- How do I use Screen Recording in VNC Connect?
- How do I use VNC Viewer on a Chromebook?
- Organizing VNC Viewer connections
- Audio FAQ
- What control do I have over monitors and resolution?
- Can I see who else is connected?
Configuration
- How do I use Azure AD users and groups with VNC Server's System Authentication?
- Can VNC Connect replace Microsoft's Remote Desktop to allow multiple users to have their own session on a single Windows computer?
- How do I configure VNC Connect?
- How do I add Users & Permissions for VNC Server when connected using RDP?
- Centralised logging for VNC Server on Windows
- Can each user have their own separate VNC Session on Mac OS?
Instant Support
- What Instant Support session events are logged for review purposes?
- How do I see a complete Instant Support session history?
- How should a technician log out or lock a remote computer?
- How should a technician reboot a remote computer?
- How does a technician start a session?
- How do I name a technician?
Virtual Mode (Linux)
- Beginners guide to Virtual mode
- What is a virtual desktop / Virtual Mode?
- How do I adjust the screen resolution of a virtual desktop under Linux?
- How do I use VNC Server in Virtual Mode on Linux in conjunction with the system Xorg server?
- Why does VNC Server in Virtual Mode on Linux appear to hang, show a gray screen or not start at all?
Troubleshooting
- Flashing VNC Viewer image when connecting to VNC Server on Windows 11
- What do I do if I don't receive an email for email verification/password reset/device authorization?
- Why can I no longer print to my local printer when connected to my remote Windows computer?
- Why do I get an "Access denied to VNC Server; please sign in to connect" error message when trying to connect to a VNC Server?
- Keyboard shortcuts stop working in VNC Connect
- How do I obtain Diagnostics for RealVNC Support?