Knowledgebase
Documentation
- Documentation migration
- Upgrading to VNC Connect from VNC 5.x
- VNC Connect Acknowledgements
- VNC Viewer Plus Acknowledgements
- VNC Viewer Plus Error Messages
- VNC Viewer Plus Release Notes
Sales and licensing
- Adding a credit card to your account
- Updating an Enterprise License key
- Invoice and Payment queries
- What is non-commercial use?
- How do I subscribe to VNC Connect?
- What are device access and instant support?
Accounts and teams
- Support for VNC Connect Home subscriptions
- I can't see the reCAPTCHA - how do I sign in to my RealVNC account?
- I’ve lost my backup codes or mobile authenticator app - how do I sign in to my RealVNC account?
- Why am I being asked to check my email each time I sign in to my RealVNC account?
- How do I change the email address associated with my account?
- What is a team, and how do I add computers and people to it?
Security and privacy
- Why is the wrong location shown in the email I receive when signing in to my RealVNC Account?
- Is RealVNC GDPR-compliant?
- What username and password do I enter when I'm trying to connect to VNC Server?
- How do I reset my password?
- Does VNC Connect support multi-factor authentication?
- Can I blank the screen of a remote computer while I'm connected to it?
Deployment and getting started
- How do I get started with VNC Connect on Windows and Mac?
- Using the RealVNC Help Center
- Activating a VNC Connect Home subscription
- What are VNC Connect, VNC Server and VNC Viewer, and which app do I install where?
- Why am I being asked to upgrade to the latest version of VNC Viewer?
- What platforms does VNC Connect support?
Connectivity and remote control
- How do I check the status of RealVNC's cloud service?
- What are cloud connections and direct connections?
- Do I need to configure ports, firewalls or routers?
- How do I use VNC Viewer for Android and iOS?
- How do I use VNC Viewer in full screen mode on all of my screens?
- How do I use VNC Connect's file transfer, remote printing, chat, and copy/paste facilities?
Configuration
Instant support
- How do I add instant support to my subscription?
- What platforms are available for instant support?
- Do I need to install and license any software to use instant support?
- How do I get started using instant support?
- Can an instant support technician perform administrative operations?
- Can an instant support technician transfer files?
Virtual Mode
Troubleshooting
- MacOS Catalina (10.15), iOS 13 & iPadOS Beta - Issues with VNC Connect
- Why does VNC Viewer disconnect when I switch apps? (iOS)
- VNC Viewer for Android 3.5.0 causes LineageOS devices to reboot
- VNC Server does not start on Raspberry Pi unless a mouse/keyboard are connected
- How do I obtain Diagnostics for RealVNC Support?
- VNC Server is not licensed correctly