Knowledgebase
FAQs and how-to articles
Sales and licensing
- Changing VNC Connect subscription owner
- Why does VNC Server 5.x say my license has expired?
- Which subscription is right for me?
- Service Cancellation / Reactivation
- How do I add device access to my subscription?
- How do subscriptions work with User Mode and Virtual Mode?
Accounts and teams
- Support for VNC Connect Home subscriptions
- Why has my account been suspended or disabled?
- How do I remove a person from a team?
- How do I remove a remote computer from a Team?
- Can I configure which people can access which remote computers?
- Can I promote people to help administer my team?
Security and privacy
- How do I set up 2-step authentication for my RealVNC account
- Privacy Policy
- Why is the wrong location shown in the email I receive when signing in to my RealVNC Account?
- Is RealVNC GDPR-compliant?
- What username and password do I enter when I'm trying to connect to VNC Server?
- How do I reset my password?
Deployment and getting started
- How do I get started with VNC Connect on Windows and Mac?
- How do I download VNC Viewer for Android without using the Google Play Store?
- Can I deploy and license VNC Connect remotely?
- Is remote access safe?
- What can and can't I do?
- How does VNC technology work?
Connectivity and remote control
- Organizing VNC Viewer connections
- Audio FAQ
- What control do I have over monitors and resolution?
- Can I see who else is connected?
- Can I share my remote control session (screen)?
- What can I do to boost picture quality or performance?
Configuration
Instant Support
- What Instant Support session events are logged for review purposes?
- How do I see a complete Instant Support session history?
- How should a technician log out or lock a remote computer?
- How should a technician reboot a remote computer?
- How does a technician start a session?
- How do I name a technician?
Virtual Mode (Linux)
- Beginners guide to Virtual mode
- What is a virtual desktop / Virtual Mode?
- How do I adjust the screen resolution of a virtual desktop under Linux?
- How do I use VNC Server in Virtual Mode on Linux in conjunction with the system Xorg server?
- Why does VNC Server in Virtual Mode on Linux appear to hang, show a gray screen or not start at all?
- "Could not run xauth" error message appears when trying to start VNC Server in Virtual Mode
Troubleshooting
- What do I do if I don't receive an email for email verification/password reset/device authorization?
- How do I obtain Diagnostics for RealVNC Support?
- How do I obtain Session information for RealVNC Support?
- Why do I get an "Access is denied" error message when connecting to VNC Server?
- Known Issues when connecting to macOS Mojave and Catalina (10.14 and 10.15)
- How do I generate debug logs in VNC Connect?