Knowledgebase
Sales and licensing
RealVNC account
- Why am I being asked to check my email each time I sign in to my RealVNC account?
- Why am I being asked to upgrade to the latest version of VNC Viewer?
- I can't see the reCAPTCHA - how do I sign in to my RealVNC account?
- I’ve lost my backup codes or mobile authenticator app - how do I sign in to my RealVNC account?
- How do I add a remote computer to a team, or to a different team?
- What are RealVNC’s support hours?
Getting connected
- What are VNC Connect, VNC Server and VNC Viewer, and which app do I install where?
- What platforms does VNC Connect support?
- Can I take a trial?
- How do I get started with VNC Connect on Windows and Mac?
- How do I get started with VNC Connect on Linux and Raspberry Pi?
- Can I install VNC Server on a Windows computer over RDP?
Security and privacy
- Is RealVNC GDPR-compliant?
- What is my password?
- How do I reset my password?
- Does VNC Connect support multi-factor authentication?
- How do I view logs for cloud connections to VNC Server under Windows?
- What if my account has been hacked/compromised?
Virtual Mode
Troubleshooting
- Bluetooth/physical keyboard not working in VNC Viewer on iOS 12
- Remote access to macOS 10.14 Mojave is view-only until access is granted locally to the vncagent application
- What do I do if I don't receive an email for email verification/password reset/device authorisation?
- How do I contact RealVNC?
- Dynamically-filled/form field PDFs do not print correctly with VNC Connect
- Could not manipulate the mirror driver