Knowledgebase
Sales and licensing
- Why have I received an invoice but payment has not been taken?
- Can I get my Enterprise license key re-applied automatically via the cloud when I renew, even if I don't want cloud connectivity?
- How do I buy VNC Connect?
- What are device access and instant support?
- Can I take a trial?
- What happens at the end of my trial?
Accounts and teams
- I can't see the reCAPTCHA - how do I sign in to my RealVNC account?
- I’ve lost my backup codes or mobile authenticator app - how do I sign in to my RealVNC account?
- Why am I being asked to check my email each time I sign in to my RealVNC account?
- How do I change the email address associated with my account?
- What is a team, and how do I add computers and people to it?
- How do I close my account?
Security and privacy
- Is RealVNC GDPR-compliant?
- What password do I enter when I'm trying to connect?
- How do I reset my password?
- Does VNC Connect support multi-factor authentication?
- Can I blank the screen of a remote computer while I'm connected to it?
- How do I view logs for cloud connections to VNC Server under Windows?
Deployment and getting started
- Can I install VNC Server on a Windows computer over RDP?
- What are VNC Connect, VNC Server and VNC Viewer, and which app do I install where?
- Why am I being asked to upgrade to the latest version of VNC Viewer?
- What platforms does VNC Connect support?
- How do I get started with VNC Connect on Windows and Mac?
- How do I get started with VNC Connect on Linux and Raspberry Pi?
Connectivity and remote control
- How do I check the status of RealVNC's cloud service?
- What are cloud connections and direct connections?
- Do I need to configure ports, firewalls or routers?
- How do I use VNC Viewer for Android and iOS?
- How do I use VNC Viewer in full screen mode on all of my screens?
- How do I use VNC Connect's file transfer, remote printing, chat, and copy/paste facilities?
Configuration
Instant support
- How do I add instant support to my subscription?
- What platforms are available for instant support?
- Do I need to install and license any software to use instant support?
- How do I get started using instant support?
- Can an instant support technician perform administrative operations?
- Can an instant support technician transfer files?
Virtual Mode
Troubleshooting
- Remote access to Mac OS Mojave (10.14) is view-only
- VNC Viewer for Android 3.5.0 causes LineageOS devices to reboot
- VNC Server does not start on Raspberry Pi unless a mouse/keyboard are connected
- How do I obtain Diagnostics for RealVNC Support?
- VNC Server is not licensed correctly
- What do I do if I don't receive an email for email verification/password reset/device authorisation?