FAQs and how-to articles
Sales and licensing
- How has licensing changed between VNC 6.x and VNC 7.x?
- Tax queries (EU VAT and US sales tax)
- Changing VNC Connect subscription owner
- Which subscription is right for me?
- Service Cancellation / Reactivation
- How do I add device access to my subscription?
Accounts and teams
- Team Management APIs - managing API Access Keys
- Managing VNC Connect roles and groups with Azure AD SSO
- Signing in to VNC Connect with Azure AD SSO
- Switching accounts in VNC Viewer
- Why has my account been suspended or disabled?
- How do I remove a person from a team?
Security and privacy
- Security Researcher Acknowledgements
- VNC Connect Viewer hang (CVE-2021-41380)
- How do I use Duo to enable 2FA for connections to VNC Server?
- Centralising VNC Server logs and reporting events with Elastic Stack
- How do I use a YubiKey to connect to a VNC Server using Certificate authentication?
- How do I set up 2-step verification for my RealVNC account?
Deployment and getting started
- How do I get started with VNC Connect on Windows and Mac?
- Can I download an older version of VNC Viewer and VNC Server?
- How do I get started with VNC Connect on Linux?
- What are VNC Connect, VNC Server and VNC Viewer? Which app do I install where and where can I download them?
- Using the RealVNC Help Center
- What can and can't I do?
Connectivity and remote control
- VNC Server for Mobile - FAQs
- Can I launch VNC Viewer from a link on a web page or program using URIs?
- VNC Server for Mobile - Known Issues
- How do I use Screen Recording in VNC Connect?
- How do I use VNC Viewer on a Chromebook?
- Organizing VNC Viewer connections
- Which languages are supported in VNC Connect?
- Creating a pre-configured Azure AD SSO VNC Viewer for Windows installer
- How do I use Azure AD users and groups with VNC Server's System Authentication?
- How do I use Microsoft Intune to configure VNC Connect?
- Creating a customised MSI installer for VNC Server
- How do I configure VNC Connect?
- What On-Demand Assist session events are logged for review purposes?
- How do I see session history for On-Demand Assist?
- How should a technician log out or lock a remote computer?
- How should a technician reboot a remote computer during an On-Demand Assist session?
- How does a technician start an On-Demand Assist session?
- How do I name an On-Demand Assist technician?
Virtual Mode (Linux)
- How do I make virtual desktop sessions persistent when using the Virtual Mode daemon?
- Beginner's guide to Virtual Mode
- What is a virtual desktop / Virtual Mode?
- How do I adjust the screen resolution of a virtual desktop under Linux?
- How do I use VNC Server in Virtual Mode on Linux in conjunction with the system Xorg server?
- Why does VNC Server in Virtual Mode on Linux appear to hang, show a gray screen or not start at all?
- Monitor selection is unavailable when connecting to VNC Server 7.0.0
- VNC Viewer 7.0.0 crashes on launch if AllowSignIn is disabled
- Issues accessing the toolbar in VNC Viewer for Android on devices running Android 13
- Why does my Virtual Mode session freeze after a few minutes when using XFCE?
- Why is my cursor stuck in the VNC Viewer window?
- What does HTTP Unauthorized mean and how do I resolve it?