Knowledgebase
FAQs and how-to articles
Sales and licensing
- How has licensing changed between RealVNC 6.x and RealVNC 7.x?
- Tax queries (EU VAT and US sales tax)
- Changing RealVNC Connect subscription owner
- Which subscription is right for me?
- Service Cancellation / Reactivation
- How do I add Device Access to my subscription?
Accounts and teams
- Team Management APIs - managing API Access Keys
- Managing RealVNC Connect roles and groups with Azure AD SSO
- Signing in to RealVNC Connect with Azure AD SSO
- Switching accounts in RealVNC Viewer
- Why has my account been suspended or disabled?
- How do I remove a person from a team?
Security and privacy
- How do I review audit events for my Team?
- Logging VNC Server events using Wazuh
- How do I use Duo to enable 2FA for connections to RealVNC Server?
- Security Researcher Acknowledgements
- VNC Connect Viewer hang (CVE-2021-41380)
- Using Duo Authentication Proxy with VNC Server's RADIUS authentication
Deployment and getting started
- How do I get started with RealVNC Connect on Windows?
- How do I get started with RealVNC Connect on Mac?
- How do I get started with RealVNC Connect on Linux?
- How do I get started with RealVNC Connect on Android and iOS?
- What are RealVNC Connect, RealVNC Server and RealVNC Viewer? Which app do I install where and where can I download them?
- Using the RealVNC Help Center
Connectivity and remote control
- Why do I see a Learn More banner when connecting to a remote computer using RealVNC Viewer for Mobile?
- How do I connect from a non-RealVNC VNC Viewer to RealVNC Server on a Raspberry Pi?
- Can I launch RealVNC Viewer from a link on a web page or program using URIs?
- RealVNC Server for Mobile - Known Issues
- VNC Server for Mobile - FAQs
- How do I use the Session Recording feature in RealVNC Connect?
Configuration
- How do I enable notifications for RealVNC Server for iOS?
- Which languages are supported in RealVNC Connect?
- Creating a pre-configured Azure AD SSO VNC Viewer for Windows installer
- How do I use Azure AD users and groups with VNC Server's System Authentication?
- How do I use Microsoft Intune to configure RealVNC Connect?
- Creating a customised Windows MSI installer for RealVNC Server
On-Demand Assist
- What On-Demand Assist session events are logged for review purposes?
- How do I see session history for On-Demand Assist?
- How should a technician log out or lock a remote computer?
- How should a technician reboot a remote computer during an On-Demand Assist session?
- How does a technician start an On-Demand Assist session?
- How do I name an On-Demand Assist technician?
Virtual Mode (Linux)
- What is Dynamic Resolution for Virtual Mode?
- How do I make virtual desktop sessions persistent when using RealVNC Server's Virtual Mode daemon?
- Beginner's guide to Virtual Mode
- What is a virtual desktop / Virtual Mode?
- How do I adjust the screen resolution of a virtual desktop under Linux?
- How do I use VNC Server in Virtual Mode on Linux in conjunction with the system Xorg server?
Troubleshooting
- Why does my Virtual Mode session freeze after a few minutes when using XFCE?
- Why is my cursor stuck in the RealVNC Viewer window?
- What does HTTP Unauthorized mean and how do I resolve it?
- Popup for "VNC Viewer would like to paste from..." appearing on iOS/iPadOS 16
- Known issue when launching RealVNC Server in Windows 10/11
- CREATOR OWNER permissions are not applied correctly in VNC Server 6.9.0 and 6.9.1 on Windows