VNC Server for Mobile - Known Issues

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This article includes a list of all of the known issues in VNC Server for Mobile 1.0.x.

Device Access & Instant Support

Android & iOS

  • It is not possible to start a new VNC Connect session from the system menu. Users must start the session using the VNC Server app.
  • When starting a new broadcast from another app while a VNC Connect session is active, it does not stop the VNC Connect session. The VNC Server app needs to be restarted once the non-VNC Server broadcast has ended.
  • If the device has no internet connectivity when the VNC Server app is launched, connections are not possible. The VNC Server app needs to be restarted once internet connectivity is restored.

Android Only

  • On tablets, when the VNC Server app is started in landscape and switched to portrait, it is not possible to switch back to portrait.

iOS Only

  • Active VNC Connect sessions are ended when the device goes to sleep, or the screen is locked.
  • Connected VNC Viewer users are not informed when the broadcast is paused.
  • Sending logs from the app to RealVNC Technical Support requires the iOS Mail app to be installed.

Device Access Only

  • If the VNC Server app encounters an error when joining a Team, it may lead to the app using Instant Support mode. System administrators should confirm they are applying a valid cloud connectivity token.
  • Sending logs from the app to RealVNC Technical Support requires an email app to be available in the Android Work Profile.
  • Links in the VNC Server app to web pages such as the Privacy Policy, Acknowledgements and Help links require a web browser app to be available in the Android Work Profile. If one is not available, the VNC Server app closes.
  • If VNC Server tries to join a team that has no capacity for new devices it does not retry automatically. The VNC Server app needs to be restarted once capacity has been made available in the Team.
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