Can an On-Demand Assist technician see their own session history?


On-Demand Assist - the new name for Instant Support

Click here to learn more

Yes. Instruct a technician to sign in to their RealVNC account and navigate to the Sessions page.

By default, a technician cannot see sessions conducted by other technicians. If you need to make this possible, promote that technician to be an Administrator or a Manager on the People page of the online portal.

Was this article helpful?
0 out of 0 found this helpful



Article is closed for comments.