Can an instant support technician transfer files?

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Yes, in either direction. The end user cannot see file transfer operations being performed, but is notified they are happening via the chat/activity log.

 The technician should click the Transfer files button on the VNC Viewer session toolbar:

../../_images/faq-instant-support-tech-transfer.png

The Remote file browser dialog opens. The technician can upload files and folders to the remote computer, or download files and folders from it.

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