How do I obtain Diagnostics for RealVNC Support?

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1. Locate the VNC Server icon. This is in the bottom right, by the clock, on Windows, or in the top right for Mac/Linux. You made need to click the little arrow to reveal additional icons if it is not visible. Once you have located it, right click it and select Information Center

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2. Next, click Diagnostics.

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3. Click Save As, and save the file to your desktop (for example)

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​4. Attach the saved file to your reply. 

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