How do I obtain Diagnostics for RealVNC Support?

Follow

1. Locate the VNC Server icon. This is in the bottom right, by the clock, on Windows, or in the top right for Mac/Linux. You made need to click the little arrow to reveal additional icons if it is not visible. Once you have located it, right click it and select Information Center

mceclip0.png       mceclip1.png

2. Next, click Diagnostics.

mceclip2.png

3. Click Save As, and save the file to your desktop (for example)

mceclip3.png

inline-1320632675.png

​4. Attach the saved file to your reply. 

Was this article helpful?
6 out of 10 found this helpful

Comments

0 comments

Article is closed for comments.