What should I do if my VNC Server or VNC Viewer app crashes?


In the unlikely event that one of your VNC Connect apps crash, you can submit a request to us. Please include as much information about the crash as you can (for example, what you were doing on the computer when it happened, what other programs were running on the computer, and so on).

You can also include log information which will be helpful in determining the cause of the problem. To quickly generate the debug log files needed by the Support team: 

  1. On the Troubleshooting page of the Options (VNC Server) or Properties (VNC Viewer) dialog, select Create a debug log file, and then OK.
  2. Restart the program.
  3. Recreate the problem, and then attach the log file in the specified location to your request.
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